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Customer Retention Professional

3 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil Tim Brasil Tempo inteiro

É ter MAIS sintonia com todo o TIMe e se conectar com o que acreditamos.É aprender novas formas de oferecer ao mundo um trabalho com MAIS propósito.É o que nos move a fazer MAIS e melhor.É desenvolver habilidades com criatividade e transformar tecnologia em MAIS liberdade.É imaginar as possibilidades com MAIS inovação, conectando todas as pessoas, com respeito e agilidade.É uma cultura cada vez MAIS essencial par o nosso dia a dia.É criar um impacto MAIS positivo sendo quem você é.

Vem ser você e fazer parte de um TIMe que tem a coragem para inovar, a liberdade de tentar e a vontade para fazer a diferença na vida das pessoas.

Isso significa que temos um ambiente positivo de desenvolvimento, oportunidades e inclusão.
São o reconhecimento de que fazemos a diferença na vida das pessoas.
Vamos continuar trabalhando, desenvolvendo as melhores práticas do mercado e evoluindo junto com nosso TIMe.
Juntos, #SomosMaisNaTIM/n Conhecimento, Experiência e Formação

  • Profissional com vivência e atuação na área de Marketing;
  • Conhecimento pacote Office;
  • Conhecimento em plataformas de CRM;
  • Conhecimento intermediário em análise de Dados;
  • Formação superior completa Engenharia, Administração, Marketing./n Descrição do perfil Responsável pela frente de blindagem da base e acompanhamento dos indicadores relacionados a ações preventivas dos clientes Residencial, atuando diretamente na jornada do cliente E2E. Principais atividades Responsável pela estratégia Preventiva de churn para base Live;
  • Gerenciar o índice de Churn voluntário;
  • Promover análises com uma abordagem "marketing data-driven";
  • Acompanhar indicadores operacionais do segmento, correlacionando com o índice de retenção;
  • Monitorar KPIs ou métricas calculadas;
  • Desenvolver análise de Segmentação de perfil para auxiliar na proposição de oferta;
  • Controlar todo o processo de incentivo de migração automatizada;
  • Acompanhar os principais KPIs de volume e qualidade sobre as migrações de oferta;
  • Desenvolver relatórios/dashboard automatizados e apresentações executivas.