Delivery Manager/Custumer Success Manager
Há 14 horas
Dentro da área de Customer Success (área que garante o sucesso e satisfação de nossos clientes), voce ira atuar como Gerente de Customer Success em clientes/projetos na LATAM enfocado no Delivery.
Habilidades que esperamos de voce:
- Experiencia com Gestão de Projetos é um requisito obrigatório
- Espanhol para conversacao tambem é um requisito obrigatório
- Empatia, capacidade de ouvir e compreender os clientes/gestores da Stratesys, bom comunicador
- Habilidades interpessoais
- Capacidade analítica e de resolução
- Pensamento critico
- Iniciativa, proatividade
- Compreensão de como é feita a execução (ao nível de fases, etc.) de projetos tecnológicos (não é necessário conhecer tecnologias específicas)
- Generalista no conhecimento dos produtos oferecidos pela Stratesys
- Capacidade de otimizar processos (usar automações simples).
Responsabilidades das posicao:
- Reuniões com clientes e/ou equipes internas da Stratesys para coletar feedback, acordar ações de melhoria, etc.
- Preparar planos de ação para oportunidades de melhoria e riscos identificados.
- Facilitar as equipes internas no desenvolvimento de planos de ação para resolução de problemas e apoiar na coordenação de iniciativas internas.
- Elaboração de relatórios associados a atividades anteriores
Buscamos um perfil sênior com experiência em relacionamento direto com clientes na área tecnológica e experiência em gerenciamento de entrega de projetos/serviços tecnológicos.
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