Delivery Manager/Custumer Success Manager

Há 14 horas


São Paulo Brazil, BR STRATESYS Tempo inteiro

Dentro da área de Customer Success (área que garante o sucesso e satisfação de nossos clientes), voce ira atuar como Gerente de Customer Success em clientes/projetos na LATAM enfocado no Delivery.


Habilidades que esperamos de voce:


  • Experiencia com Gestão de Projetos é um requisito obrigatório
  • Espanhol para conversacao tambem é um requisito obrigatório
  • Empatia, capacidade de ouvir e compreender os clientes/gestores da Stratesys, bom comunicador
  • Habilidades interpessoais
  • Capacidade analítica e de resolução
  • Pensamento critico
  • Iniciativa, proatividade
  • Compreensão de como é feita a execução (ao nível de fases, etc.) de projetos tecnológicos (não é necessário conhecer tecnologias específicas)
  • Generalista no conhecimento dos produtos oferecidos pela Stratesys
  • Capacidade de otimizar processos (usar automações simples).



Responsabilidades das posicao:


  • Reuniões com clientes e/ou equipes internas da Stratesys para coletar feedback, acordar ações de melhoria, etc.
  • Preparar planos de ação para oportunidades de melhoria e riscos identificados.
  • Facilitar as equipes internas no desenvolvimento de planos de ação para resolução de problemas e apoiar na coordenação de iniciativas internas.
  • Elaboração de relatórios associados a atividades anteriores



Buscamos um perfil sênior com experiência em relacionamento direto com clientes na área tecnológica e experiência em gerenciamento de entrega de projetos/serviços tecnológicos.


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