Business Development

Há 13 horas

São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

About Us：Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into Saudi Arabia, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.What You'll Do:Oversee the overall management of the BD service team and merchant service team, ensuring efficient responses and resolution of issues raised by BD and merchants to enhance service satisfaction.Establish and refine service processes, standardize mechanisms for issue intake, assignment, follow-up, and feedback to ensure closed-loop problem resolution.Develop FAQs and standardized solutions for common issues faced by BD and merchants, improving team efficiency and consistency in handling cases.Conduct regular training sessions to enhance team members' business knowledge, communication skills, and problem-solving abilities, ensuring professionalism and service quality.Build efficient communication channels with headquarters, product, operations, and other relevant departments to promptly relay frontline needs and feedback, facilitating smooth resource and information flow.Analyze service data, regularly summarize pain points and improvement suggestions, and continuously optimize service processes and team performance.Monitor satisfaction levels of merchants and BD teams, proactively collect feedback, and drive service innovation and optimization.What We Need From You:Experience in BD services, customer service, or related team management, with proven ability in team building and leadership.Strong problem-solving skills, capable of efficiently handling diverse customer needs and unexpected situations.Excellent communication and cross-department collaboration skills, able to drive resource integration and issue resolution.Fluent in English and Portuguese (written & spoken), adaptable to an international work environment.High sense of responsibility and customer-centric mindset, committed to continuously improving service experience.What Make This Role Exciting:Engage in Keeta's strategic global expansion initiatives, collaborating with top-tier international teams to explore and penetrate overseas markets.Build and refine service systems from scratch, experiencing the thrill of innovation and entrepreneurship in a fast-paced environment.Design end-to-end service processes with a holistic perspective, driving continuous optimization of business and product strategies.Thrive in a culture of straightforward communication, efficient execution, seamless collaboration, and abundant growth opportunities.

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