Client Relationship Manager

3 semanas atrás


Brazil, BR Vantage Tempo inteiro

Vantage is a global, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.


Key responsibilities:

  • Gain a full knowledge of Vantage trading platform and Vantage App features and promotions, and able to convert the messages in detail for client conversion and retention.
  • Proactively initiating conversations with prospects and clients via phone, email and messaging apps, and ensure that allocated clients are introduced/contacted regularly and managed by calls, emails and messaging apps.
  • Converting prospective clients from various sources into active funded and traded clients and establish a long-term relationship with active clients.
  • Ensure that disputes and queries from clients can be solved in a timely manner.
  • Educating prospects and clients about Vantage’s product offerings, platform features and tools, and provide market commentaries and market training sessions exclusively for clients.
  • Assist on client behavior analysis and provide reporting on market and trading activities.


To succeed in this role, you bring:

  • Bachelors degree in finance, business or related field.
  • Past experience in customer support, sales or marketing in the forex or crypto industry.
  • Professional or Bilingual English speaker is highly preferred.
  • Strong project management, multitasking and decision-making skills.
  • Strong communication and presentation skills and excellent team player.
  • Highly organized and detail oriented.


What's in for you:

  • Competitive base salary and commission structure.
  • Work-life balance and flexibility.
  • Be part of a people focused culture wanting to make a great impact on the region.
  • Global talented team, you will get full support from everyone.
  • Opportunity to learn every part of marketing, especially digital marketing from the most senior professionals and agencies in this industry.

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