Client Relationship Manager
3 semanas atrás
Vantage is a global, multi-asset broker based in Sydney, offering clients access to trading CFDs on Forex, Commodities, Indices, Shares, and Cryptocurrencies. With over 10 years of market experience, Vantage has a strong presence with more than 1,000 employees across 30 global offices. Vantage provides a trusted trading ecosystem and a user-friendly platform for clients to capitalize on trading opportunities.
Key responsibilities:
- Gain a full knowledge of Vantage trading platform and Vantage App features and promotions, and able to convert the messages in detail for client conversion and retention.
- Proactively initiating conversations with prospects and clients via phone, email and messaging apps, and ensure that allocated clients are introduced/contacted regularly and managed by calls, emails and messaging apps.
- Converting prospective clients from various sources into active funded and traded clients and establish a long-term relationship with active clients.
- Ensure that disputes and queries from clients can be solved in a timely manner.
- Educating prospects and clients about Vantage’s product offerings, platform features and tools, and provide market commentaries and market training sessions exclusively for clients.
- Assist on client behavior analysis and provide reporting on market and trading activities.
To succeed in this role, you bring:
- Bachelors degree in finance, business or related field.
- Past experience in customer support, sales or marketing in the forex or crypto industry.
- Professional or Bilingual English speaker is highly preferred.
- Strong project management, multitasking and decision-making skills.
- Strong communication and presentation skills and excellent team player.
- Highly organized and detail oriented.
What's in for you:
- Competitive base salary and commission structure.
- Work-life balance and flexibility.
- Be part of a people focused culture wanting to make a great impact on the region.
- Global talented team, you will get full support from everyone.
- Opportunity to learn every part of marketing, especially digital marketing from the most senior professionals and agencies in this industry.
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