Customer Service Specialist

Há 3 dias


Brasil, BR Bybit Tempo inteiro

Bybit is looking for a proactive Customer Service Specialist (Portuguese/English) to join the team


***Live chat experience is important for this role.


We can provide:

  • Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration.
  • Bonus & Incentives: Our performance-based bonuses and incentives keep you continually engaged.
  • Medical Insurance: Health is wealth — We prioritize your well-being, and provide comprehensive medical insurance coverage.
  • Study Growth Fund: We invest in your learning and growth, providing a study fund to advance your skills and career.
  • Internal Mobility: Grow with us — Your long-term development is important to us. We offer internal job opportunities to help build your career path.



Responsibilities:

  • Deliver high-quality customer support via live chat and email channels;
  • Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
  • Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
  • Understand customer needs and funnel valuable feedback to management;
  • Actively identify and implement strategies to boost team productivity and service quality.



Requirements:

  • Diploma or above in any field;
  • Relevant CS experience;
  • Prior trading or blockchain experience would be preferred;
  • Proficient in oral and written communication in Portuguese and English, to effectively engage with clients
  • A strong inclination for the technology sector and a focus on personal and career development;
  • Team player who is committed, self-driven, and responsive to client requests;
  • Willingness to perform 5 days' shift work, including weekends & Public Holidays, 4 shifts - morning, night, late night and midnight.



About Bybit:

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 30 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.


Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.


Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.


As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.



  • Brasil, BR 传音控股集团 Tempo inteiro

    Funciones:- To supervise, lead and coordinate the nationally authorized technical service centers, with the objective of ensuring the development of activities that will enable the achievement of the objectives established based on the service agreements.- Plan actions for the timely assurance of response times.- Monitor the performance results of service...


  • Brasil, BR 4Play Gaming Tempo inteiro

    Company Description Welcome to 4Play Gaming, where innovation and excitement drive our revolutionary iGaming platform. We have created an event-based system that transforms the online gaming experience. With cutting-edge technology and seamless integration, our platform sets a new standard for iGaming. Join us on this exhilarating journey into the future of...


  • Brasil, BR Allsorter Tempo inteiro

    Allsorter is an intelligent CV formatting and optimisation software for recruiters whose productivity is limited by the time it takes to deliver accurate, timely, and consistently branded CVs and resumes to clients, ahead of the competition. We are based in Ireland, with clients all over the world, and are seeking driven professionals with a background in...


  • Brasil, BR MSA - The Safety Company Tempo inteiro

    This position will help to build and promote the MSA brand in LAR Atlantic by supporting the Marketing Communications Manager for LAR by aligning with corporate “Center of Excellence” Customer Marketing strategy. The incumbent will provide effective demand creation support to promote MSA’s products, safety solutions and services to generate demand and...


  • Brasil, BR Formma Contábil Tempo inteiro

    A Formma Contábil é uma empresa que oferece serviços inovadores de contabilidade, sempre investindo em tecnologia e pessoas e estamos buscando um Assistente de Customer Experience para se juntar ao nosso time. ATIVIDADESOuvidoria;Onboarding de clientes;Pesquisa de satisfação;Acompanhamento de demandas extraordinárias ou estratégicas;Treinamento sobre...


  • Brasil, BR Virtustant Tempo inteiro

    Job Title: Digital Marketing Specialist / Search Engine Optimization ManagerAbout the PositionThe SEO Manager is responsible for managing the SEO function of the company. You will be responsible for managing both technical and off-site SEO. Both are currently outsourced. The on-site SEO analytics and technical SEO are being brought in-house, resulting in...


  • Brasil, BR OPEN DATACENTER Tempo inteiro

    Missão: O Supervisor de Customer Success (CS e CX) na OPEN DATACENTER, é responsável por liderar a equipe de CS, garantindo a satisfação e a retenção dos clientes. Este profissional deve assegurar que os clientes obtenham o máximo valor das soluções de nuvem privada oferecidas pela empresa, promovendo uma experiência positiva e fidelizando a base...


  • Brasil, BR Chatmantics Tempo inteiro

    About ChatmanticsChatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their...

  • Service Engineer

    Há 5 dias


    Brasil, BR Cornerstone Global Partners Tempo inteiro

    My client, an established global top rubber machinery MNC is experiencing exponential growth. Working Location is in India and need frequently travel to clients' site.Responsibilities:Responsible for after-sales service and troubleshooting of electrical aspects of equipment in the Brazilian market.Assist the business unit in on-site delivery of new...


  • Brasil, BR Fever Tempo inteiro

    About the roleEvaluate the quality of our marketplace and spot potential errors and improvementsAct as the final check before launching core experiences in our American marketsCoordinate with internal teams to assure outstanding quality of all our eventsReview that plan descriptions are consistent and well explained and our customers have all the necessary...


  • Brasil, BR Air Charter Service Tempo inteiro

    Do you have a personality and passion for a career in sales but have not had the opportunity to break into the industry? Are you someone who enjoys connecting with individuals to build long-lasting client relationships?WHO IS AIR CHARTER SERVICETo put it simple, we are the middle person between the clients and the operator. Our Sales Consultants manage the...

  • Gerente de Ouvidora

    1 dia atrás


    Brasil, BR MDE Group Tempo inteiro

    Estamos trabalhando em conjunto com esta empresa para encontrar um Gerente de Ouvidoria que possa contribuir significativamente para seu crescimento e sucesso contínuo. Nosso cliente é uma empresa líder nacional no setor de alimentos e facilities.#Ombudsman #Customer #Service #Manager


  • Brasil, BR Closing More Cases Tempo inteiro

    Company DescriptionClosing More Cases (CMC) offers a comprehensive suite of services designed to help dental practices excel in today's competitive landscape. Whether it's sales training and resources, insurance verification, revenue cycle management, dental provider credentialing, supplies ordering and inventory management, appointment scheduling...

  • Salesperson

    1 dia atrás


    Brasil, BR Virtustant Tempo inteiro

    Job Title: Inbound SalespersonJob Description:The Inbound Salesperson will play a crucial role in the customer acquisition process by effectively closing sales deals through incoming phone calls. Your primary responsibility will be to engage with potential customers, understand their waste management needs, and provide tailored solutions that meet their...


  • Brasil, BR Nityo Infotech Tempo inteiro

    Analista de Processos – SME Horario de Trabalho: ComercialCLT PresencialLocalidade: Curitiba - PRMandatório: Inglês Avançado.• Responsible to deliver as Subject Matter Expert (SME) to assist and mentor staff;• Understand end to end process, procedures and policies;• Understand the reporting requirements;• Real time availability for any staff or...


  • Brasil, BR FIS Brasil Tempo inteiro

    Atividades a serem desenvolvidas:Efetuar levantamento de requisitos para o sistema, junto á area de negócios, e elaborar o sizing (esforço/orçamento em horas) desse projeto;Planejar o desenvolvimento do sistema;Execução do desenvolvimento;Codificação, criação de interfaces e teste do sistema;Análise dos dados;Montagem e administração do banco de...


  • Brasil, BR Famsun Tempo inteiro

    Job responsibilities:1. Responsible for developing the international market for premix, breaking through, a major customer in the premix industry, maintaining daily relationships with international regional customers, and being responsible for the international market indicators for premix;2. Responsible for developing and maintaining feed marketing...


  • Brasil, BR Lotus Interworks Tempo inteiro

    Job Title: Cold Caller – Appointment SettingUS Time Zone- 7 AM to 4PM PST (US Shift) Subject to business needsRemoteAbout Us:Join our dynamic team working with premium clients based in the United States. We are seeking a motivated Cold Caller to contribute to our business growth through effective communication and outreach strategies.Key...


  • Brasil, BR Trinasolar Tempo inteiro

    Trina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Mexico, Brazil, Munich, Milan, Miami, San Jose, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.As Trina Solar continues to expand its...

  • Sales Manager

    Há 3 dias


    Brasil, BR Shenzhen Hopewind Electric Co., Ltd. Tempo inteiro

    About Hopewind:Hopewind (stock code: 603063) is a multinational company headquartered in Shenzhen, China, focusing on the R&D, manufacture, sales, and service of renewable energy & electric drive products, with main products of wind power generation products, photovoltaic generation products, power conversion products, industrial drive products, and electric...