![Formma Contábil](https://media.trabajo.org/img/noimg.jpg)
Assistente de Customer Experience
Há 3 dias
A Formma Contábil é uma empresa que oferece serviços inovadores de contabilidade, sempre investindo em tecnologia e pessoas e estamos buscando um Assistente de Customer Experience para se juntar ao nosso time.
- ATIVIDADES
Ouvidoria;
Onboarding de clientes;
Pesquisa de satisfação;
Acompanhamento de demandas extraordinárias ou estratégicas;
Treinamento sobre processos ou sistemas;
Acompanhamento e análise dos indicadores da área;
Feedbacks;
Envio de conteúdo para clientes (previsão).
- PRÉ-REQUISITOS
Experiência anterior na área de no mínimo 6 meses;
Formação em Marketing, Publicidade, Comunicação, Administração ou áreas correlatas;
Excel intermediário
DIFERENCIAL
Conhecimento nos indicadores da área de customer experience.
O QUE ESPERAMOS DE VOCÊ?
Habilidades com vendas;
Aptidão para relacionamentos;
Comunicação e proatividade;
Habilidade com métricas;
Disposição para aprender.
INFORMAÇÕES ADICIONAIS
Horário: 08h às 17h - CLT (presencial)
Benefícios: Ticket Flex (VA e VR R$23,50/dia) + VT + PS + PO + Gympass, entre outros benefícios.
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