Assistente de Customer Experience

Há 3 dias


Brasil, BR Formma Contábil Tempo inteiro

A Formma Contábil é uma empresa que oferece serviços inovadores de contabilidade, sempre investindo em tecnologia e pessoas e estamos buscando um Assistente de Customer Experience para se juntar ao nosso time.


  • ATIVIDADES

Ouvidoria;

Onboarding de clientes;

Pesquisa de satisfação;

Acompanhamento de demandas extraordinárias ou estratégicas;

Treinamento sobre processos ou sistemas;

Acompanhamento e análise dos indicadores da área;

Feedbacks;

Envio de conteúdo para clientes (previsão).

  • PRÉ-REQUISITOS

Experiência anterior na área de no mínimo 6 meses;

Formação em Marketing, Publicidade, Comunicação, Administração ou áreas correlatas;

Excel intermediário

DIFERENCIAL

Conhecimento nos indicadores da área de customer experience.

O QUE ESPERAMOS DE VOCÊ?

Habilidades com vendas;

Aptidão para relacionamentos;

Comunicação e proatividade;

Habilidade com métricas;

Disposição para aprender.


INFORMAÇÕES ADICIONAIS

Horário: 08h às 17h - CLT (presencial)

Benefícios: Ticket Flex (VA e VR R$23,50/dia) + VT + PS + PO + Gympass, entre outros benefícios.


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