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Analista de Customer Service

2 meses atrás

Curitiba Paraná, Paraná, Brasil DACHSER Tempo inteiro

Analista de Customer Service – Importação Marítima

Local: Curitiba - PR



As responsabilidades da função incluem:


  • Manter boa comunicação com os clientes internos e externos;
  • Solicitar aprovação para novo embarque junto aos clientes;
  • Coordenar os embarques de importação com os escritório Dachser e Agentes;
  • Acompanhar processos urgentes e pendentes de embarque;
  • Manter os clientes informados de todas as etapas dos embarques em tempo hábil;
  • Conferir documentos de embarques e solicitar correções às origens quando necessário;
  • Acompanhar processos com pendências (Indisponibilidades) junto ao time Operacional e manter o cliente devidamente informados;
  • Enviar Pré-alerta aos clientes e responsáveis pelo embarque antes da chegada da carga e com todos os documentos pertinentes devidamente conferidos e aprovados;
  • Garantir que todas as etapas de acompanhamento e follow-up do processos sejam feitos dentro dos prazos estipulados via sistema evitando multas por atrasos e ou não execução da atividade;
  • Manter files devidamente provisionados no sistema em todos os níveis para que sejam faturados de acordo e dentro do prazo estipulado;


Os Requisitos da função:

  • Ensino Superior Cursando – Adm de Empresas, Comércio Exterior, Logística, Economia
  • Experiência anterior na área de Importação em agente de cargas
  • Inglês avançado