Customer Service Representative
Há 1 mês
Job Summary:
We are seeking a highly skilled and customer-focused Agente de Atendimento to join our team at Sitel do Brasil Ltda. As a key member of our call center team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and processing orders and payments.
Responsibilities:
- Provide timely and effective responses to customer inquiries via phone and email
- Process orders, payments, and customer accounts in a timely and accurate manner
- Verify and resolve customer concerns in a professional and courteous manner
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- High school diploma or equivalent required
- Intermediate English language skills required
- Desirable experience in customer service, preferably in a call center environment
- Knowledge of computers and rapid scanning
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
What We Offer:
- Competitive salary of R$ 2,032.05 per month
- VT and meal voucher or food allowance
- SulAmérica dental plan and Unimed medical plan with co-participation
- Opportunity for growth and development after 3 months of operation
- Leadership development plan and language development plan
Work Schedule:
Our training period takes place in person, Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks. After the training period, you will have the opportunity to work in a home office environment.
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