Middleware Technical Account Manager
2 semanas atrás
The Red Hat Global Customer Success team is looking for an experienced, enterprise-level Java engineer to join us as a Technical Account Manager in Sao Paulo, Brazil. In this role, you will provide architectural guidance and implementation advice to a small set of strategic customers for the Red Hat Middleware portfolio of solutions and provide a high level of engagement that builds, maintains, and grows long-lasting customer loyalty. You'll also help debug, quantify, and test issues escalated by customers for Red Hat's middleware technologies and partner closely with associates from our development engineering, product management, and technical support teams to quickly resolve issues.
Primary Job Responsibilities
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies
- Provide advice and guidance to customers about their current and future Red Hat products
- Troubleshoot technical issues and manage issue escalation with Red Hat and customer teams
- Complete analysis and present periodic reviews of operational performance to customer leadership
- Manage customer use cases and maintain clear and concise case documentation
- Create customer engagement plans and keep the documentation on the customer's environment updated
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
- Partner closely with internal engineering, product management, and technical support teams to debug, test, and resolve issues
- Travel, as necessary, to visit customers and attend events
Required Skills
- 5+ years of professional Java coding and development experience
- Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
- Hands-on experience with Java middleware technologies like Red Hat JBoss Enterprise Application Platform, Red Hat Fuse, Apache Camel, WebSphere, and WebLogic
- Outstanding written and verbal communications skills
- Knowledge of JEE platform and experience working on large-scale enterprise Java projects is a plus
- Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions is a plus
- Experience in the telecommunications or service provider industries is a plus
- Bachelor's degree in a technology-related discipline, like computer science or engineering is a plus
-
Key Account Manager Northeast
Há 1 mês
Greater Recife, BR Alcatel-Lucent Enterprise Tempo inteiroMain responsibilities /Missions:Serve as the lead point of contact of a determined set of Key Accounts in Public and Private Sectors.Develop trusted advisor relationships with key accounts main stakeholders and executive sponsorsHave a systematic approach to identify and qualify potential new prospectsConstant opportunities generation to build a healthy...
-
Technical Account Manager
1 semana atrás
Greater São Paulo Area, BR Logicalis Brasil Tempo inteiroA Logicalis valoriza a diversidade, proporcionando oportunidades iguais para todos que se qualifiquem para suas posições, independente de gênero, raça, orientação sexual, deficiência ou qualquer outra característica.Responsável por identificar oportunidades de negócio junto aos clientes através de seu conhecimento técnico, apoiando a área...
-
Account Manager
Há 1 mês
São Paulo, Brazil, BR Zte Do Brasil Tempo inteiroAccount Manager - ISPResponsibility:Identifying and developing business opportunities with government and enterprise clients.Increase the current customer base by prospecting for new accounts or servicing inbound leads in the ISP segment, to generate new business and sales opportunities.Strategic account planning while ensuring alignment of company...
-
Account Manager
Há 4 dias
São Paulo, Brazil, BR JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.The Account Manager in Brazil will focus on high-growth customers,...
-
Account Manager
Há 18 horas
São Paulo, Brazil, BR JATO Dynamics Tempo inteiroJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.The Account Manager in Brazil will focus on high-growth customers,...
-
Regional Account Manager
1 dia atrás
São Paulo, Brazil, BR Trend Micro Brasil Tempo inteiroEstamos contratando um Regional Account Manager para mercado privado : baseado em São Paulo ( Capital ou Interior). Nesta oportunidade, o Regional Account Manager será o responsável por abrir, desenvolver e fechar novas oportunidades nas contas assignadas ao Território.Você deve ser um "hunter" com experiência em vendas no mercado tecnologia e ter uma...
-
Account Manager Sr.
Há 1 mês
São Paulo, Brazil, BR Delfia Tempo inteiroA Delfia é feita de gente. E todas as pessoas podem fazer parte da #CuradoriaDelfia!Sobre a Delfia: Somos uma consultoria que oferece curadoria de inovação digital com um portfólio de produtos e serviços para que parceiros, clientes e colaboradores possam construir o seu futuro digital. O nosso portfólio de produtos e serviços funciona como um hub de...
-
Project Manager
2 semanas atrás
São Paulo, Brazil, BR The 8Agency Tempo inteiroProject ManagerAbout The 8Agency.8Agency is seeking a skilled and experienced Project Manager to join our dynamic team. 8Agency is an independent B2B digital marketing agency serving leading technology companies around the world.Position OverviewAs a Project Manager, your primary responsibility is to manage and coordinate programs that ensure the agency...
-
International Key Account Manager
4 semanas atrás
São Paulo, Brazil, BR Maxima Apparel Tempo inteiroPro Standard, a part of the Maxima Apparel family of Brands, has seen tremendous growth in the last several years both domestically and internationally. As a premium sports fashion brand, we are looking to make an impact on the world! We'd like for you to be a part of it in this new Key Account Manager position that will oversee the Brazil region of...
-
IT/Cloud Account Manager
3 semanas atrás
São Paulo, Brazil, BR Huawei Latinoamérica Tempo inteiroHow to apply: Please, use "easy to apply" and attach your English resume in case your profile is in Portuguese or is not complete. Responsibilities:Responsible for Huawei Cloud customer relationship.Development and sales project management, making sure to achieve sales target.Serve as a key member of the Business Development team in helping customer success...
-
Account Manager
Há 1 mês
São Paulo, Brazil, BR Shein Tempo inteiroSHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world.The Account Manager (Clothing) will:Know...
-
Sales Technical Consultant
1 semana atrás
São Paulo, Brazil, BR Hexagon Manufacturing Intelligence Tempo inteiroHexagon Manufacturing Intelligence is seeking a Technical Sales Consultant for Design & Engineer in Brazil.Offer and provide computer simulation solutions that allow customers to validate their designs more efficiently. Active administration of Key Accounts and prospect new logos and costumers. Job ResponsibilitiesDevelop a deep understanding of Software...
-
Account Manager
Há 2 dias
São Paulo, Brazil, BR Logicalis Brasil Tempo inteiroA Logicalis valoriza a diversidade, proporcionando oportunidades iguais para todos que se qualifiquem para suas posições, independente de gênero, raça, orientação sexual, deficiência ou qualquer outra característica.Este profissional de vendas será responsável pelo Desenvolvimento de Negócios de Soluções Tecnológicas para Clientes de Grande...
-
Key Account Sales Manager
Há 1 mês
São Paulo, Brazil, BR Hays Tempo inteiroBuscamos um Gerente Comercial Key Account para atuar em empresa de grande porte no segmento de atuação em São Paulo. Como Gerente Comercial você será responsável pela gestão dos clientes nacionais do Varejo e Cash & Carry, além de regionais de São Paulo. Você também fará a gestão de um time de vendedores e análises estratégicas. Para isso, é...
-
Solutions Engineer
Há 1 mês
São Paulo, Brazil, BR Aiko Energy Tempo inteiroResponsibilities:1. Based on the company's overall strategy, participate in market planning, undertake product marketing goals, and be responsible for regional product marketing expansion;2. Work closely with account managers to discover customer pain points and needs, and provide feedback to the product development team;3. Responsible for the...
-
Technical Support Manager
2 semanas atrás
São Paulo, Brazil, BR Canadian Solar Inverter Tempo inteiroKEY RESPONSIBILITIES: Responsible for Technical Support & After Sales Service management for Latin region.Play as the key role work with HQ team to prepare new product launch, product training to sales team and customers.Work with sales team to understand the customer technical requirement, and offer technical solution to customers.Collect market information...
-
Software Engineering Manager
Há 1 mês
São Paulo, Brazil, BR Avalara Tempo inteiroAvalara aspires to be the global cloud compliance platform. Our ambitious mission is to build out our global, multi-cloud SaaS solution to scale to support all global transactions while providing highest levels of resiliency and performance. The AvaTax Engineering team at Avalara is responsible for designing, building and supporting our flagship...
-
Field Services Senior Manager
Há 5 dias
São Paulo, Brazil, BR Unisys Tempo inteiroHybrid position in São Paulo.Required Skills: Bachelor's degree in IT area.Field Service background with at least 8 years of experienceStrong leadership skillsFluency in English and Spanish is required.Success in working in a global environmentAnalytical skillDemonstrated ability to lead a cross-functional, multi-location teamBusiness and Financial...
-
Market Intelligence Manager
Há 4 dias
São Paulo, Brazil, BR Samsung Electronics Tempo inteiroPosition Summary:This Market Intelligence Manager is working directly with director and center leader, will be responsible for the daily work flow and performance of the team manager.Market Intelligence (MI) describes data Samsung collects about the tech industry to create an effective R&D procurement strategy.Market intelligence Manager can collect market...
-
Sales Manager – Small
Há 1 mês
São Paulo, Brazil, BR GoodWe Tempo inteiroMission: The Sales Manager for CG and DG Projects (Small and Large Utility-Scale) is a key position that builds and maintains a close relationship with major project developers, utilities and independent power producers, and large utility-scale accounts. The Sales Manager is responsible for leveraging GoodWe’s best-in-class technology to establish GoodWe...