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Analista de Customer Success

2 meses atrás

São Paulo São Paulo, Estado de São Paulo, Brasil Pro Security- Santo Andrè Tempo inteiro

Nós do Grupo Pro Security estamos à procura de um profissional dedicado e experiente para o cargo de Analista de Customer Success. Nosso time é composto por pessoas apaixonadas por garantir a satisfação e o sucesso dos nossos clientes, e acreditamos que você pode ser o candidato perfeito para se juntar a nós Requisitos: - Graduação completa em Administração, Psicologia, Marketing ou áreas correlacionadas; - Experiência com Movidesk; - Necessário ter experiência anterior na função; - Experiência comprovada em análise de dados e habilidade avançada no Excel; - Capacidade demonstrada de trabalhar em equipe e manter ótimas relações interpessoais; - Excelentes habilidades organizacionais e espírito de liderança; - Compromisso em fornecer um excelente atendimento ao cliente. Responsabilidades: - Compreender as necessidades e/ou dores dos clientes e propor melhorias; - Garantir que o cliente tenha sucesso na empresa; - Preparar os clientes para usar o produto ou serviço da melhor maneira; - Elaborar e apresentar relatórios; alimentação de planilhas; - Manter contato com os clientes no pós-venda; - Se necessário realizar reuniões de forma online para melhor soluções de dúvidas e acompanhamento; - Analisar métricas de satisfação do cliente; #LI-Onsite


Formação Acadêmica:

Não informado


Salário:

A combinar


Cargo:

Analista de vendas


Empresa:

Pro security- santo andrè (sp)


Atividades de monitoramento de sistemas de segurança.


Ramo:

Segurança Patrimonial


(DD)