Case Processor Junior

2 semanas atrás

São Paulo Brazil, BR Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your career


Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.


We are looking for Case Processor Junior, who wants to learn and transform his career.


In this role you will:

  • Perform ICSR submission activities to different geographies
  • Perform submission activities within agreed timelines with high quality with adherence to regulatory guidelines and applicable standards, and processes.
  • Perform QC of ICSR related activities to ensure compliance to Customer and regulatory agency requirements
  • Maintain open and timely communication; participate on special projects and process improvement initiatives.
  • Knowledge and experience with ICSR submission related regulatory requirements
  • Regular interaction with internal stakeholders and external stakeholders
  • Escalates unresolved issues appropriately as per the agreed escalation process.
  • Ensures that the Quality and TAT targets defined are met
  • Understand the transition plan for any new scope with perspective of training related activities.
  • Participate in transition for new activities, new scope or new products
  • Support in transition of new scope to TCS team
  • Provide complete support during project transition for ICSR related activities
  • Complete assigned training as per process requirement.


And much better if you stand out for:


  • English fluently;
  • Any lifescience degree – Biology / Pharmacy/ Dentist etc;
  • Triage all the mails received in Mailbox to identify cases;
  • Perform Case Intake activity for ICSRs ;
  • Book-in case/s from email; ensure that source email is saved in database (in appropriate format) as ICSR source document

Desirable Skills:


  • Triage all the mails received in Mailbox to identify cases
  • Perform Case Intake activity for ICSRs
  • Book-in case/s from email; ensure that source email is saved in database (in appropriate format) as ICSR source document
  • Process case as per the detailed case processing guidance document ensuring compliance to process and requlatory requirements

What do we offer?


  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

#Buildingonbelief

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