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Deskside Technician Expense Management
2 meses atrás
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Deskside Technician Expense Management, who wants to learn and transform his career.
In this role you will:
- End to End management of PC lease schedules.
- Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer.
- Operating System maintenance, patching, upgrades.
- Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
- End User Ticket triage and resolution.
- Hands and Feet Telepresence Support.
- PC config support
- Assists with configuration and testing of new hardware and software implementations.
- Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs.
- Track computer equipment (by asset tag and serial number) by location.
- Responsible for the shipping / receiving of materials and equipment.
- Support for all executives
- Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades.
- Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.
- Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control.
- Willingness to provide support during off-hours or weekends for critical incidents
- Willingness to travel to another site located ~50 miles away for any critical issue resolution.
- Willingness to climb up to 6 feet ladders
- Willingness to drive to another customer location (~45 miles) to provide support if required.
- Expense Management
- Support for expense management. This Expense Management Support for PC Leasing, Mobile Phones, Printer Expenses and PC Accessories. This includes (but not limited to):
- Cutting Purchase Requisitions for IT vendors
- Working with vendors for invoice payment and reconciliation
- Working with Finance on user chargebacks.
And much better if you stand out for:
- Knowledge of computer hardware
- Knowledge of SCCM/Intune
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation and OEM guides.
- PC Imaging
- Understanding of Expense management in SAP
- English Intermediate;
Desirable Skills:
- Demonstrated experience in working with multiple vendors;
- Proven communication skills when working with other technical towers to work out issues;
- Strong leadership skills when troubleshooting across multiple platforms and working out technical issues;
- Strong cultural awareness;
What do we offer?
- TCS Benefits – Brazil:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
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