Data Center Technician

2 semanas atrás

São Paulo, São Paulo, Brasil Microsoft Tempo inteiro
Job Summary

We are seeking a highly motivated and detail-oriented Data Center Technician to join our team at Microsoft. As a Data Center Technician, you will play a critical role in ensuring the smooth operation of our data centers, providing top-notch support to our customers, and contributing to the growth and success of our organization.

Key Responsibilities
  • Contribute to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
  • Participate in daily safety briefings, complete required training aligned to the role and workload, including safety training, and comply with safety procedures.
  • Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
  • Comply with security and data management procedures and policies with guidance from other technicians and complete the required security training.
  • Maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Have pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
Requirements
  • Completed High/Secondary School.
  • Basic knowledge of computer hardware, servers, fiber optics, and components repair.
  • Able to communicate in English.
  • Able to work onsite 100% of the time in Campinas, Brazil.
Benefits
  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

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