Data Center Technician

2 semanas atrás

São Paulo, São Paulo, Brasil NetSource Tempo inteiro
About the Role

We are seeking a highly skilled Data Center Technician to join our team at NetSource. As a Data Center Technician, you will be responsible for providing technical support and assistance to our customers regarding technical matters and deployment of new equipment and projects.

Key Responsibilities
  • Provide technical support and assistance to customers regarding technical matters and deployment of new equipment and projects.
  • Set up test environments at customer sites.
  • Troubleshoot faulty hardware systems and provide appropriate solutions.
  • Manage incident tickets, acting directly on repairs or assisting on assignment of tasks to other technicians and providing remote support.
  • Provide field support during integration projects.
  • Ensure customer satisfaction and service quality.
  • Manage local inventory and process RMA.
  • Deliver feedback from customers to the appropriate team.
  • Monitor KPIs and develop management reports/presentations/manuals/handbooks.
Requirements
  • Excellent communication and social skills.
  • Discretion, confidentiality, independent judgment, and professionalism representing the Company.
  • Knowledge/experience in repair and maintenance of computer hardware, especially in Datacenter environments (Rack / Server / Cabling / Network).
  • Ability to regularly lift and move server systems that weigh up to 30Kg.
  • Attention to detail and accuracy while troubleshooting.
  • Working knowledge of Linux, Windows Server, and WinPE OS.
  • Familiarity with SW and FW tools of various Server OEMs.
  • Basic knowledge of MS office: Word, Excel, PowerPoint, Outlook, and SharePoint.
  • Basic knowledge of inventory management.
Language Skills
  • Excellent communication in English; oral and written skills (Mandatory).
  • Excellent communication in Portuguese; oral and written skills (Mandatory).
  • Knowledge of Spanish will be considered an advantage.
Abilities
  • Strong ownership and ability to work autonomously.
  • Ability to prioritize work demand, accurately estimating the time and effort required to complete each task.
  • Proactivity to explore opportunities, identify potential problems, and propose solutions.
  • Ability to use time, energy, and resources effectively to achieve established goals.
  • Team Player and ability to work successfully with geographically dispersed teams and customers.
Education
  • Technical courses, specializations, or certifications in IT.
  • Higher degree (Preferably IT related).
Experience
  • Minimum 2 years of experience with repair and maintenance of IT products and services.
  • Desirable experience in similar activity in Datacenter.

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