Data Center Senior Technician
2 semanas atrás
Job Summary
We are seeking a highly skilled Data Center Senior Technician to join our team at Microsoft. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data center infrastructure.
Key Responsibilities
- Apply advanced diagnostic and troubleshooting skills to quickly identify and resolve issues with data center equipment and systems.
- Decommission hardware and perform complex changes to data center systems, following standard procedures and protocols.
- Provide expert guidance and training to junior technicians on data center operations, including hardware installation, deployment, and replacement.
- Ensure quality execution of data center operations, coordinating downtime and communicating with stakeholders to minimize rework.
- Assist and provide guidance to technicians on challenging or complex tasks, escalating issues as needed.
- Verify security compliance and process data-bearing devices for destruction.
- Maintain awareness of Key Performance Indicators (KPIs) through dashboards and monthly performance discussions.
- Train and mentor technicians through on-the-job training and direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings and provide guidance on safety procedures.
Requirements
- High school diploma or equivalent.
- Advanced knowledge of computer hardware and components.
- 2+ years of experience in repair and support of IT equipment or related technology.
- Ability to communicate in English and Portuguese.
- Able to work onsite in Campinas 100% of the time.
- Available to work weekends and holidays when needed.
Benefits
- Industry-leading healthcare.
- Educational resources.
- Discounts on products and services.
- Savings and investments.
- Maternity and paternity leave.
- Generous time away.
- Giving programs.
- Opportunities to network and connect.
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