Senior Commercial Planning Manager
3 semanas atrás
Job Responsibilities:
1. Customer Experience Strategy: Develop merchant experience strategies by optimizing merchant management and operations to improve service quality in user transaction journeys
2. Merchant Experience Process Optimization: Streamline workflows across BD, customer experience, merchants & delivery. Quickly resolve issues & improve merchant capabilities 3. Merchant Governance & Platform Ecosystem Building: Create and implement merchant governance frameworks to identify and address compliance violations.
Job Requirements：
1. Education & Experience: Bachelor's degree+，3+ years platform/Internet operations experience
2. Business Expertise: Proficient in platform transaction flows & user service systems. Experience in experience/merchant operations or governance preferred
3. Collaboration Skills: Strong cross-team coordination & project management. Ability to align product, tech, and support teams
4. Analytical Ability: Data-driven with structured problem-solving skills. Can diagnose and resolve experience issues
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