Customer Service Engineer

3 semanas atrás


São Paulo, Estado de São Paulo, Brasil United Imaging Healthcare Tempo inteiro

Customer Service Engineer


Job Responsibilities:

  1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
  2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
  3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
  4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
  5. Other tasks assigned by supervisors.


Qualification Requirements:

  1. Technical associate’s degree or above;
  2. Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
  3. Have the ability to find and troubleshoot faults in the field;
  4. Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
  5. A flexible approach to work, travel and unsociable hours;
  6. Valid driving license and good driving record.


Key Competences:

  1. System installation
  2. System configuration and debugging
  3. Troubleshooting
  4. Replacement of spare parts
  5. On-site training



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