Strategy and Process Operation Expert

1 semana atrás

São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

About UsKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage.In less than one year, Keeta became an industry leader in Hong Kong, China. Soon after, we expanded into Saudi Arabia and are now present in more than 20 cities. Following our recent successful launch in Qatar, Kuwait and the UAE, we're bringing that same speed and innovation to more of the Middle East, and to Brazil.Job ResponsibilitiesProcess Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies. End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions. Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades. Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source. Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation. Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance. Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.Job RequirementsPossess excellent process optimization and strategic thinking abilities, with clear logic and the capability to identify problems and propose practical solutions through research or data analysis. Strong cross-functional communication and project management skills, able to achieve complete closed-loop management from goal setting to execution. Highly result-oriented and goal-driven, with a spirit of exploration and self-motivation, able to maintain high performance under pressure. Familiar with service satisfaction survey and design methodologies, with experience in result analysis, evaluation, and continuous optimization. Good command of both Chinese and English in listening, speaking, reading, and writing, capable of supporting cross-border team collaboration. Certain product operation capabilities, able to propose product and process optimization solutions based on actual business needs to improve overall operational efficiency.Job HighlightsDeep involvement in team management and business process optimization,contributing to core business goals.Join an international team,collaborate with colleagues from 26 countries,and enhance global vision and cross-cultural abilities.Be part of an early-stage business, face diverse challenges and growth opportunities,and quickly advance personal capabilities.

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