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2 meses atrás
Gestão de contas: Desenvolver e manter relacionamentos sólidos com os clientes, compreendendo suas necessidades e solucionando suas dúvidas. Monitorar o uso dos produtos/serviços pelos clientes, identificando oportunidades para otimização, retenção e expansão. Suporte técnico e resolução de problemas: Atuar como ponto de contato principal para questões técnicas ou operacionais, colaborando com as equipes internas para resolução eficaz. Garantir a resolução rápida e eficiente de problemas, minimizando impactos na experiência do cliente. Feedback do cliente: Coletar feedbacks regularmente para entender as expectativas e percepções dos clientes. Compartilhar insights internamente para contribuir para melhorias contínuas nos produtos/serviços. Mensurar o nps dos produtos de acordo com as datas previstas. Renovação e expansão: Monitorar, junto ao time de vendas, o processo de renovação de contratos, garantindo a continuidade da parceria. Identificar oportunidades de upsell e cross-sell, colaborando com as equipes de vendas para impulsionar o crescimento. Comunicação proativa: Manter os clientes informados sobre atualizações, novas funcionalidades e melhores práticas. Antecipar desafios potenciais e fornecer soluções preventivas.
Formação Acadêmica:
Não informado
Salário:
A combinar
Cargo:
Analista de customer
Empresa:
Employer RH
Empresa atua no segmento de recursos humanos e locação de mão de obra temporária.
Ramo:
Serviços
(GF)
