Customer Success Manager

4 semanas atrás


Curitiba, Paraná, Brasil Infobip Tempo inteiro
Customer Success Executive

At Infobip, we're passionate about delivering exceptional customer experiences. As a Customer Success Executive, you'll play a critical role in driving customer growth and satisfaction.

Responsibilities
  • Build and maintain strong relationships with assigned customers to achieve overall customer health and growth.
  • Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
  • Organize and orchestrate cross-functional resources to fulfill customer requirements and proactively engage customers to achieve business success.
  • Communicate trending customer feedback and ideas to our Product SaaS organization.
  • Drive faster return on investment on Infobip SaaS solutions for customers.
  • Onboard additional users and business units by holding SaaS product demonstrations for customers.
  • Monitor and proactively resolve SaaS health risks of assigned accounts.
  • Maintain high customer satisfaction and ensure customers act as Infobip advocates.
  • Leverage relationships with customers to identify and acquire SaaS cross-sell opportunities.
  • Assist the Customer Growth Executive in driving SaaS cross-sell opportunities with existing pure CPaaS customers.
  • Participate in SaaS product feature updates and product demonstrations post-purchase.
  • Ensure high SaaS renewal rates and meet quarterly retention, usage, adoption, and CSQL KPIs for assigned client base.
Requirements
  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or related field.
  • Minimum years of experience in Enterprise Key Account Management, Customer Success, Client Relations, Professional Services, Consultancy, or Business Development.
  • Customer retention and growth experience.
  • Experience in dealing and presenting to C-Level.
  • Understanding of the customer journey.
  • Customer satisfaction-oriented.
  • Exceptional professional communication skills.
  • Strong administration, analytical, and organizational skills.
  • Strong networking and relationship-building skills.
  • Preferably experienced in SaaS industry.
  • Self-driven and able to work independently as well as a good team player.
  • Excellent written and verbal communication skills in English.
About Infobip

At Infobip, we're a global company with a passion for innovation and customer satisfaction. We serve and partner with leading mobile operators, OTTs, brands, banks, social networks, aggregators, and more. Our clients are awesome, and we're proud to work with them to create life-changing interactions between humans and online services.

We offer a competitive salary, a team that takes care of all the equipment you need, team building, and other organized activities. We invest heavily in employee learning and development, with a fantastic onboarding program, internal education, education resources, e-learning, and external educations. We're a global company, and we connect with people from all over the world.


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