Technical Support Service Desk Administrator

Há 13 horas


São Paulo, Estado de São Paulo, Brasil Pride Global Tempo inteiro

Technical Support Service Desk Administrator (English & Spanish Support)

Hybrid – São Paulo, SP

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.


Responsibilities

  • Provide user support in English and Spanish via phone, email, and chat.
  • Support mobile devices (iOS and Android).
  • Troubleshoot and support network infrastructure and VPN.
  • Maintain and support Windows, Office 365, Outlook, and ServiceNow.
  • Perform first-level support according to established procedures.
  • Analyze, diagnose, and resolve incidents.
  • Log incidents and service requests accurately.


Required Education & Experience

  • Technical degree in Technology or a related field, or higher education in Technology/Systems.
  • Minimum 2 years of experience providing user support.


Technical Skills

  • Advanced English and Spanish (mandatory; validated).
  • Knowledge of ITIL.
  • Experience with Windows, Office 365, Outlook.
  • Understanding of computer networks and VPN.
  • Experience with ServiceNow.


Benefits (via Pride Global)

Eligible employees receive:

  • Medical, dental, and vision coverage
  • Supplemental benefits (accident, critical illness, hospital indemnity)
  • Life & disability insurance
  • 401(k) retirement savings
  • Employee assistance program
  • Legal assistance
  • Auto, home, and pet insurance
  • Discounts with preferred vendors



  • São Paulo, Estado de São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Role: Trilingual Technical SupportLocation: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Languages required: Portuguese+ Spanish+ EnglishSalary: BRL 2450/monthThe Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our client’s customers in...


  • São Paulo, São Paulo, Brasil LTIMindtree Tempo inteiro R$60.000 - R$120.000 por ano

    Experience:3–5 yearsWe are seeking an experiencedService Desk Senior Agentto lead IT Infrastructure Service Desk operations and ensure exceptional service delivery. The ideal candidate will have a strong track record in managing SLAs and KPIs, providing voice-based support, and offering multilingual assistance.Key ResponsibilitiesService Desk Management: ...


  • São Paulo, São Paulo, Brasil NCR Corporation Tempo inteiro US$20.000 - US$60.000 por ano

    Sobre a NCRA NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.TITLE: Technical Support...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$80.000 por ano

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...


  • São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro US$40.000 - US$80.000 por ano

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Field Support Analyst

    1 semana atrás


    São Carlos, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Join one of the biggest IT Services companies in the world! Here you can transform your career!Why join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our...


  • São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$40.000 - R$60.000 por ano

    Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment. Answer incoming customer support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting...

  • Field Support Analyst

    1 semana atrás


    São Carlos, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Technical Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Danaher Tempo inteiro R$40.000 - R$80.000 por ano

    In this role, you will have the opportunity to:Technical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and...

  • Technical Support Analyst

    1 semana atrás


    São Paulo, São Paulo, Brasil Cepheid Tempo inteiro R$40.000 - R$80.000 por ano

    In This Role, You Will Have The Opportunity ToTechnical Support and Issue Resolution: Act as the first level of Technical Support, providing product support to internal and external customers via phone and email. Identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. Intake, triage, and...