Support Analyst

1 dia atrás

São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Technical Support who wants to learn and transform his career.In this role you will:. User support. Diagnosis and resolution of IT issues. Equipment configuration and maintenance. Creation of technical documentation and knowledge base articles. Environment checklistCompetencies:. 5-7 years' experience as technical support. Operating Systems (Windows, macOS, Active Directory, DNS, DHCP). Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom. Remote Access, Virtual Desktop. MDM, PXE boot. Microsoft 365, Collaboration Suites. Hardware (desktops, laptops). Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols). Voice (Hardphone, Softphone, IP phone, Recording, IVR, CTI, Turrets). Smart hands. AV components (Videoconference, display, speaker, mic, hdmi switch). Security (firewalls, VTMs, antivirus, proxy, SASE). Service Desk/ITSM systems, Itil. Clarity and objectivity in oral and written communication.. Active listening and empathy to understand user needs.. Ability to explain technical solutions in accessible language.What can you expect from us?• Professional development and constant evolution of your skills, always in line with your interests.• Opportunities to work outside Brazil• A collaborative, diverse and innovative environment that encourages teamwork.What do we offer?TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer#Buildingonbelief

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