Technical Account Manager

Há 1 mês

Brazil Solas IT Recruitment Tempo inteiro

Technical Account Manager - Brazil - Please send CV in English:


As the primary technical point of contact for our customers in South America, you’ll play a pivotal role in ensuring their success with our products and services. In this role, you’ll collaborate with cross-functional teams to provide expert technical insights, address complex challenges, and offer strategic guidance that drives customer satisfaction and long-term value.



Key Responsibilities for TAM Role:


Customer Success:

  • Build and nurture strong relationships with stakeholders within customer organizations, gaining a deep understanding of their goals, challenges, and requirements.
  • Collaborate with the Customer Success Manager to align on technical solutions that help customers achieve and exceed business outcomes, executing a comprehensive success plan for each account.
  • Act proactively to address customer needs, foster trust, and build lasting partnerships.

Technical Support:

  • Deliver both pre-sales and post-sales technical assistance to customers.
  • Diagnose issues, analyze root causes, and implement effective solutions.
  • Conduct training sessions to ensure customers maximize product utilization and adhere to best practices.

Product Knowledge:

  • Develop a thorough understanding of our products and services to become a go-to expert.
  • Act as a bridge between customers and engineering teams, providing customer feedback that helps drive continuous improvement.
  • Collaborate with Product Owners and engineering teams to address customer-specific requirements and recommend enhancements.

Performance Optimization:

  • Evaluate customer environments and identify opportunities for product and performance optimization.
  • Lead deployment efforts and oversee performance enhancements to ensure successful implementations.

Sales Partnership:

  • Work closely with sales teams to identify and pursue new business and upsell opportunities.
  • Participate in customer presentations and product demos, showcasing the full value of our offerings.

Reporting and Documentation:

  • Conduct regular account reviews, including quarterly and annual sessions, to track progress and assess areas for improvement.
  • Maintain accurate records of customer interactions, feedback, and solutions provided.
  • Generate reports on product performance, usage patterns, and customer satisfaction.

Best Practices:

  • Establish and communicate best practices for product usage, guiding customers toward successful outcomes.
  • Act as a trusted advisor to customers, helping them make the most of our products to achieve their objectives.


Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field.
  • 3-5+ years experience in a Technical Account Manager or similar customer-facing technical role.
  • Strong technical foundation, including knowledge of software, cloud services, and IT infrastructure.
  • Experience in the pharmaceutical or life sciences industries is highly desirable.
  • Excellent communication, troubleshooting, and problem-solving skills.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Fluency in Portuguese, Spanish, and English is required.

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