IT Operations
1 semana atrás
Getronics is a global leader in technology solutions, with a team of over 4,000 colleagues across 17 countries, delivering comprehensive end-to-end services worldwide. We are committed to providing exceptional customer service, enabling our clients to focus on their core strengths while trusting their IT needs to Getronics. We have an amazing opportunity for you to join our team in the following role: IT Operations / Service Desk CoordinatorWhat We Offer:Medical insurance at no cost to employeesDental insurance at no cost to employeesFlexible benefits card for both food and meal expensesHome office allowance for remote positionsTransportation allowance for on-site or hybrid rolesChildcare assistanceLife insuranceDiscounted therapy sessions via a psychosocial support platformPartnerships with educational institutionsLanguage school discountsSubsidized English classes programReferral program with rewards for successful hiresExtended maternity leave (180 days) and paternity leave (20 days)Comprehensive training as part of a robust onboarding processOngoing development opportunities via our learning platforms: NorthStar, LinkedIn Learning, and Udemy (over 80,000 courses available)GetVibes – our active listening program that allows us to collect and act on feedback from all colleagues, continuously improving and developing Getronics as a companyRole Description / Sector:As the leader of our Service Desk team, you will be primarily responsible for ensuring operational excellence, driving customer satisfaction, and guiding the development of your team in line with ITIL practices and the company's global strategy.Responsibilities:Ensure the delivery of cost-effective and high-quality servicesManage the scoping, design, and implementation of new service areas, technologies, or business processes and systems for new or existing clientsMaintain regular open communication with assigned customers and the internal teamAttend monthly performance reviews with customers and stakeholders, providing relevant operational inputIdentify and act on opportunities to improve existing business processes and working methods (CSI)Handle senior-level escalation management, consulting with key customers, account managers, and colleagues to provide expert guidance and supportSkills & Experience:Proven experience managing a Service DeskSolid understanding of IT service management and operational support modelsKnowledge of Follow the Sun support model (desirable)Strong leadership, people management, and development skillsExcellent customer service and stakeholder management abilitiesProven track record in performance-oriented operations: measuring, reporting, analyzing, and implementing corrective actionsExperience managing third-party relationships and expectations (OLAs)Proficiency in ITIL-based process managementEducation:Bachelor’s degree in Computer Science, Information Technology, or EngineeringMaster’s degree is considered a strong advantageLanguage Requirements:Fluent English (C1 level or above)Spanish is a plusWhat to Do Next:If you believe you're the right person for this role, we look forward to getting to know you Please follow the instructions in the recruitment process once you’re contacted. If you have any questions about this position, about Getronics as a company, or anything else, don’t hesitate to get in touch with our HR team email recrutamento@getronics.com
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IT Operations
1 semana atrás
Greater São Paulo Area, Brasil Getronics Tempo inteiro R$80.000 - R$120.000 por anoGetronics is a global leader in technology solutions, with a team of over 4,000 colleagues across 17 countries, delivering comprehensive end-to-end services worldwide. We are committed to providing exceptional customer service, enabling our clients to focus on their core strengths while trusting their IT needs to Getronics. We have an amazing opportunity for...
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