Senior Field Support Engineer

2 semanas atrás

Londrina, Brasil Tata Consultancy Services Tempo inteiro

Sobre a vaga


Come to one of the biggest IT Services companies in the world Here you can transform your career


Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.


We are looking for Senior Field Support Engineer who wants to learn and transform his career.


In this role you will:

  • Responsible for supporting the service levels and availability of the networking infrastructure (preferably Cisco).
  • Perform operation, configuration, and support (second level) activities for services components of the Contracting Party's Cisco Platform, HP Switches, Palo Alto, Router, Cisco Switch Core/Edge L7 that are installed during the term of the agreement:
  • Virtual routers on Vmare/ESX environment
  • - Virtual applications
  • - Virtual servers
  • Load Balancer with Advanced Monitoring (F5)
  • - Reverse Proxy (Netscaler)
  • - Virtual Firewall


Ideal if you have:

  • Advance/ English.
  • Engineer or technologist of systems or telecommunications, in computer science or related, with experience in management of local area networks (wired/wireless) for more 2000 virtual /physical devices and extended datacenter supporting critical business environments.
  • Architect for medium/large network for access lan_wan/border/core network
  • Experience for HLD/LLD Design
  • Creation/Editing medium and high critical configuration scripts for new environments/ troubleshooting/ remediation scenario.
  • Cisco CCNP (Wireless + Security) Certification
  • Experience for configuration, troubleshooting, testing, IMAC for access/border/core network

Good to Have:

  • knowledge Fortinet/Huawei for network (LAN/WLAN) and security devices
  • Experience MS Windows OS, O365 E1/E3/E5, AD, Single/MFA
  • Experience for EndUser support in record, diagnose and solve problems in the scope of microcomputing, hardware, operating systems, telephony, videoconferencing, web conferencing, audio conferencing and related areas, including performing any corrective maintenance on ICT equipment;
  • Experience to clarify doubts and guide users regarding the use, availability, installation and configuration of software, applications, information systems (both those in the market and those developed internally), equipment, standards and procedures on the technological environment of the Customer and its use
  • identify and immediately report to the Level 2 Service Supervisor critical problems that have significant impacts on the technological environment of Customer, exceptional situations and other situations beyond its control or jurisdiction;
  • Perform analysis of the hardware requirements for software installation;
  • Test functionalities of new equipment, components or peripherals, and prepare configuration and user guides or manuals;
  • Reinstall the default image on workstations or notebooks, including the process of backing up users' data;
  • Act in the execution of activities of the asset management process in Customer locations where there are no asset technicians allocated, at times when the Asset Management service is not available or whenever required by supervision.
  • VMware NSX Certification.
  • Support to Zabbix Server Configuration for network devices creating and downloading use cases.

What do we offer?

  • TCS Benefits – Brazil:
  • Health insurance
  • Dental Plan
  • Life insurance
  • Transportation vouchers
  • Meal/Food Voucher
  • Childcare assistance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training
  • International experience opportunity
  • Discount Partnership with Universities and Language Schools
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
  • TCS Gems – Recognition for performance
  • Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

#Buildingonbelief

Responsible for supporting the service levels and availability of the networking infrastructure (preferably Cisco).

Perform operation, configuration, and support (second level) activities for services components of the Contracting Party's Cisco Platform, HP Switches, Palo Alto, Router, Cisco Switch Core/Edge L7 that are installed during the term of the agreement:

Virtual routers on Vmare/ESX environment

- Virtual applications

- Virtual servers

Load Balancer with Advanced Monitoring (F5)

- Reverse Proxy (Netscaler)

- Virtual FirewallKey.

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