Associate Renewal Account Manager
3 semanas atrás
At ServiceNow, our technology contributes to productivity worldwide, and our team enables this progress. We operate efficiently as we understand the importance of promptness, and we foster innovation uniquely tailored for our clients and communities. By becoming a part of ServiceNow, you join an ambitious group of individuals who are catalysts for change, driven by a constant thirst for knowledge and creativity. We recognize that your best work flourishes when you lead a fulfilling life and showcase your distinctive skills, so we strive to facilitate that. We collectively envision monumental achievements, bolster each other to pursue our personal and joint aspirations. The future is in our hands, and it commences with you.
With a broad customer base exceeding 7,700, we cater to nearly 85% of the prestigious Fortune 500 companies. Moreover, we take pride in being recognized as one of the Top 100 Best Companies to Work For by FORTUNE and as one of the World's Most Admired CompaniesTM.
To learn more about our culture, visit the 'Life at Now' blog and gain insights from our team members regarding their enriching journeys at ServiceNow.
Unsure if you fully match the criteria listed in a job description but feel a deep enthusiasm for the role? We encourage you to still submit your application. At ServiceNow, we are dedicated to building an inclusive environment where every voice is valued, heard, and respected. We welcome candidates from diverse backgrounds, even those with unconventional paths that might not directly align with this role. We believe that skills and experience are adaptable, and the aspiration to achieve big dreams marks an outstanding candidate.
Job DescriptionWhat you will be responsible for in this role:
- Collaborate with Field Sales to facilitate communication during renewal interactions with clients.
- Recognize client requirements and utilize account management expertise to drive renewals.
- Have a comprehensive understanding of ServiceNow's licensing frameworks to provide support to both sales teams and customers during licensing negotiations.
- Monitor key customer health indicators to pinpoint potential risks. Develop strategies to mitigate risks and guide relevant actions with partner departments.
- Regularly update management on the status of renewals and escalate issues when necessary.
- Engage in discussions with clients about renewal readiness, timing, and overall client needs.
- Engage with clients on multi-year contracts to ensure sustained involvement and realization of customer value.
- Develop and present renewal proposals and alternatives to clients, and inform them about upcoming contract expirations.
- Collaborate with Legal, Deals Desk, and Sales Operations to secure approvals and finalize executable OF.
- Work closely with our Customer Success team to assess customer value achievement, leading to enhanced product adoption and usage by clients.
To excel in this role, you should possess:
- Residency in the specified territory is mandatory for candidates.
- Demonstrated success over multiple years in Renewal Account Management or Customer Success roles.
- Experience in managing client retention and promoting the adoption of a SaaS product within a designated territory.
- Effective customer management capabilities, encompassing sales, account management, and customer service.
- Initiative to identify areas for process enhancement and operational efficiency.
- Dedication to achieving targets and possessing a strong work ethic.
- Familiarity with a SaaS model centered around enterprise software is preferred.
ServiceNow upholds Equal Employment Opportunity principles. All candidates meeting the qualifications will be considered for employment regardless of race, color, creed, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category under the law.
At ServiceNow, we advocate for flexibility and trust in our evolving work landscape. To explore more about our work guidelines, check out our flexible, remote, and office-based work personas.
If you need reasonable accommodation during any phase of the application process, or encounter limitations in accessing or utilizing the online application portal, and require an alternate application method, please feel free to contact us for assistance.
For roles involving access to sensitive technical data subject to export control regulations such as the Export Administration Regulations (EAR), ServiceNow might need to secure export licensing approval from the relevant U.S. authorities for certain individuals. All employment offers are contingent upon ServiceNow obtaining any essential export licenses or approvals mandated by the U.S. Government.
Kindly note that fraudulent job listings and scams are growing in prevalence. Learn how to detect and safeguard yourself against such fraud by referring to our guidelines. All genuine ServiceNow job postings are exclusively available on the ServiceNow Careers platform.
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Fortune and Fortune Media IP Limited are independent entities and do not endorse the products or services provided by ServiceNow.
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