Team leader ii

3 semanas atrás


Santo André, São Paulo, Brasil Netvagas Tempo inteiro
  • Ter no mínimo 18 anos;
  • Ensino Superior cursando ou completo;
  • Conhecimento pacote Office (Word / Excel / Power Point);
  • Desejável ter experiência mínima de 6 meses com Liderança;
  • Conhecimento KPI s operacionais;
  • Boa Comunicação - Verbal e Escrita;
  • Pró atividade, dinamismo e agilidade;
  • Facilidade para trabalhar em equipe;
  • Flexibilidade;
  • Atitude respeitosa e firme;
  • Perfil de Liderança;
  • Visão analitica;
  • Disponibilidade para atuação na Unidade Atento Santo André.
    • Supervisionar/liderar equipes em Operações de Call Center;
    • Responsável por relacionamento com gestor e gerente da operação;
    • Monitoramento dos KPI s operacionais;
    • Análise e atualização de relatórios;
    • Elaboração e administração de escalas;
    • Encerramento e acompanhamento de folha de ponto;
    • Aplicação de feedback;
    • Gestão dos liderados.

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