Technical Support Engineer

4 semanas atrás

São Paulo, Brasil Ant International Tempo inteiro

We are seeking a skilled and customer-focused On-Site Technical Support Engineer to provide technical expertise for our financial services products, with a focus on credit industry solutions. The ideal candidate will possess strong Java development skills, hands-on experience with MySQL, and a proven ability to troubleshoot and resolve complex technical issues in real-time. A background in the credit/banking industry and exceptional client communication skills are essential to succeed in this role.

Key Responsibilities

Technical Support & Troubleshooting
Provide on-site and remote technical support for the financial systems, ensuring minimal downtime and rapid resolution of issues.
Diagnose and resolve problems related to Java applications, Redis caching, MySQL databases, and associated middleware.
Perform root cause analysis (RCA) for critical incidents and implement preventive measures.

System Maintenance & Optimization
Monitor system performance, conduct regular health checks, and optimize configurations for Redis, MySQL, and Java applications.
Collaborate with development teams to deploy patches, updates, and hotfixes in production environments.

Client Communication & Requirements Handling
Act as the primary technical liaison between clients and the Chinese teams, transmitting business needs to technical solution arthitect in China.
Respond promptly to client operational requests, prioritize tasks, and manage expectations effectively.

Documentation & Knowledge Sharing
Create detailed technical documentation, including incident reports, troubleshooting guides, and best practices.
Train clients on system functionalities and operational workflows.

Compliance & Collaboration
Ensure solutions adhere to local credit industry regulations (e.G., data security, audit requirements).
Work closely with DevOps, QA, and product teams to improve system reliability and user experience.

Requirements

Technical Skills
Proficiency in Java development and debugging (Spring Boot, J2EE, or similar frameworks).
Strong experience with MySQL (query optimization, replication, backup/recovery).
Familiarity with RESTful APIs, Linux/Unix environments, and scripting (Shell/Python).
Knowledge of DevOps tools (Jenkins, Docker) and monitoring systems (Prometheus, Grafana) is a plus.
Knowledge of Redis (cluster management, performance tuning) is a plus.

Industry Experience
5+ years of experience in technical support or development roles, preferably within the credit, banking, or fintech sectors .
Understanding of credit business processes (e.G., loan management, risk assessment, payment systems).

Soft Skills
Exceptional communication skills with the ability to explain technical concepts to non-technical stakeholders.
Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
Willingness to travel frequently for on-site client support.

Language
Fluency in English and Portuguese.

Preferred Qualifications
Certifications in Java, Redis, MySQL, or cloud platforms (AWS/GCP).
Experience with microservices architecture and cloud-native technologies.
Knowledge of financial compliance standards (e.G., PCI-DSS, GDPR).
Knowledge of credit risk management systems(e.G., FICO, Neurotech).

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