Customer Success Engineer

Há 5 dias

Manaus, Brasil Tecla Tempo inteiro

*Native/Bilingual English is required for this role (read/written/spoken) Please upload your CV Resume in English.
Monthly salary: $1,500 - $2,000 USD
Along with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.
Key Responsibilities:
Guide new users through onboarding, setup, and best practices.
Document technical learnings, common patterns, and solutions derived from real customer interactions.
Transform lessons learned into clear, actionable knowledge for both internal teams and external users.
Create and maintain documentation, tutorials, and sample projects.
Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly.
Collaborate with engineering to debug production issues and prioritize fixes.
Help users architect scalable and efficient deployments using our partner's platform.
Lead customer-facing technical sessions, demos, and Q&As.
Qualifications:
2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
Experience working with open-source generative AI models.
Familiarity with Kubernetes and cloud infrastructure.
Excellent written and verbal communication skills.
Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
Experience working with APIs, CLI tools, and deployment workflows.
Ability to explain complex technical concepts clearly and concisely.
Preferred Experience:
Strong technical writing skills with experience authoring user-facing or internal technical content.
Experience working with open-source model inference in production.
Experience writing developer documentation or educational content.
Prior experience working with enterprise customers or managing technical escalations.
Contributions to developer communities or open source.
Familiarity with model serving platforms and inference workflows.
Hands-on experience building with agentic or autonomous AI frameworks.
Work Schedule: rotating through Monday - Sunday, 6 AM - 6 PM PST.
Commitment: 180 hours per month
Benefits:
A fully remote position with a structured schedule that supports work-life balance.
The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.
Two weeks of paid vacation per year.
10 paid days for local holidays.
*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.

  • Manager, Customer Success Engineers

    1 semana atrás

    Manaus, Brasil Palo Alto Networks Tempo inteiro

    Our Mission At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...

  • Manager, Customer Success Engineers

    1 semana atrás

    Manaus, Brasil Palo Alto Networks Tempo inteiro

    Our MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...

  • Customer Success Manager

    Há 7 dias

    Manaus, Brasil Bebeesuccess Tempo inteiro

    Customer Success Manager RoleWe are seeking a highly skilled Customer Success Manager to join our team.This is an excellent opportunity for a seasoned professional to drive business growth and deliver exceptional customer experiences.Develop strong relationships with customers, sales teams, partners, and internal stakeholders to ensure seamless collaboration...

  • Customer Success Manager

    Há 7 dias

    Manaus, Brasil beBeeSuccess Tempo inteiro

    Customer Success Manager Role We are seeking a highly skilled Customer Success Manager to join our team. This is an excellent opportunity for a seasoned professional to drive business growth and deliver exceptional customer experiences. Develop strong relationships with customers, sales teams, partners, and internal stakeholders to ensure seamless...

  • Customer Success Engineer

    1 dia atrás

    Manaus, Brasil Tecla Tempo inteiro

    Native / Bilingual English is required for this role (read / written / spoken) Please upload your CV Resume in English. Monthly salary : $1,500 - $2,000 USD Along with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great...

  • Customer Success Specialist

    1 semana atrás

    Manaus, Brasil Joompulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers.Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business.Joom Pulse helps make...

  • Customer Success Manager

    1 semana atrás

    Manaus, Brasil Magentrix Partner Management & Customer Management Tempo inteiro

    About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...

  • Graduate Customer Success Manager

    1 semana atrás

    Manaus, Brasil Canonical Tempo inteiro

    Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...

  • Customer Success Specialist

    2 semanas atrás

    Manaus, Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...

  • Customer Success

    Há 7 dias

    Manaus, Brasil Canonical Tempo inteiro

    Join to apply for the Customer Success - Team Manager role at Canonical Overview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT....