Cx coordinator

2 meses atrás

São Paulo, Brasil Netvagas Tempo inteiro

In our Company, the best customer experience is one of our top priorities and the end goal of everything we do. The Customer Experience (CX) team is responsible for evaluating the customer perception of our products and offering recommendations to the product development teams on how to meet or exceed our users’ expectations.

As a Customer Experience Coordinator you will:

  • Collect and organize customer feedback through various communications channels, reviews, and social media.
  • Analyze customer feedback to create reports related to customers friction points and suggest proper solutions;
  • Ensure that feedback is categorized, prioritized, and shared with relevant departments for action
  • Reproduce issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders;
  • Conduct site acceptance testing (SAT) and user acceptance testing (UAT), providing valuable feedback to development teams
  • Work closely with other divisions / teams to resolve customer pain points in an efficient way;
  • Proactively identify improvement areas to enhance customer experience and operational efficiency;
  • Identify pain points in current internal processes, products and tools and initiate solutions and process refinements.
  • Evaluate the effectiveness of implemented solutions through ongoing monitoring and analysis of customer feedback metrics.
  • Works as a project officer in order to deliver specific tasks assigned
  • Monitoring competitive landscape, identify pain points and area for improvements


Requirements:

  • At least 5 years of relevant professional experience;
  • Excellent command of Portuguese and English language, both verbal & written;
  • Ability to process, analyze and synthesize data;
  • Project management skills;
  • Excellent communication skills and ability to influence senior stakeholders;
  • Produce quality work in short timeframes
  • Solid problem solving, with an exceptional ability to multitask and prioritize
  • Ability to learn new concepts and technologies quickly
  • Prior experience in the online gaming industry will be considered a strong asset.

Hybrid model: 3x at the office located at Pinheiros-SP

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