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Head of Client Experience
2 meses atrás
In 1999, a high-level concierge service was founded in a basement apartment in Notting Hill. In the decades since, the business has evolved into an international full-service agency that has earned itself a globally recognised track record of delivering some of the most impactful and innovative experiences around for clients such as LinkedIn, Gong, and VeeFriends. We have great ambitions and are proud of everything we’ve built since our basement apartment days, but we’re still growing, and for our next phase, we need youapply nowWhat you’ll be doingWe’re going through an exciting period of growth, helping clients across the world bring their stories to life through the power of events, and we’re looking for someone brilliant to help us to do that. So, if you’re a Head of Client Experience (or think you’ve got what it takes to become one), we need youThe role will involve:Managing client relationships and ensuring exceptional service delivery.Collaborating with teams to create and execute innovative event experiences.Identifying client needs and proposing tailored solutions.Leading and mentoring team members.Monitoring industry trends to maintain a competitive edge.What you'll needProven experience in client management or a similar role.Strong leadership and communication skills.Ability to work in a fast-paced environment.Passion for events and client service.What you'll getThe chance to be part of a fast-growing, award-winning global events agency that encourages their team to have autonomy over their role, enabling you to bring new ideas to the table, develop your role into exactly what you want it to be, and receive support whilst doing it.In addition to that, in return for everything you bring, we will provide the following:Competitive salary and benefits package.Opportunities for professional development and growth.A collaborative and dynamic work environment.#J-18808-Ljbffr
