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After-sales Reverse Spare Parts Management Specialist
4 semanas atrás
After-sales Reverse Spart Parts Management Specialist
Job Responsibilities:
1. [Process Implementation]: Lead the entire process of returning local service machines/bad materials in Brazil (local write-off, local scrapping, local takeout or return to Hong Kong), ensuring compliance with headquarters and local compliance requirements;
2. [Reverse Management]: Build a reverse visual dashboard to track processing progress (return time, write-off accuracy, bad material inventory), solve anomalies in the process and plan and implement short-term and medium-term solutions;
3. [System Optimization]: Plan spare parts system optimization needs, sort out business processes and rules and align them with products, track progress to ensure on-time and quality launch;
4. [Customer Management]: Responsible for agent empowerment, including but not limited to business expertise, process and system operation guidance, complete agent training and track results; implement regional spare parts assessment system, collaborate with agents to monitor operational indicators, locate problems and improve them, and achieve operational goals
Job Requirements
1、 【Educational Background】:Bachelor degree, major is not limited, statistics and logistics related majors preferred;
2、 【Communication Requirements】:Good internal and external communication skills.
3、 【Working experience】:At least 5 years of work experience, team management experience is preferred, after-sales service spare parts management experience is preferred;
4、 【Skills Requirements】:Project management experience; Terminal Demand Planning, Production Planning, Purchasing Plan related experience is the best; sensitive to data, with good data analysis capabilities, familiar with Python, Tableau, PowerBI and other tools preferred; familiar with inventory management
5、【Language Requirements】: English fluently is mandatory.
