Customer Succes Manager

Customer Succes Manager
When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Lotier is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our business management system.

To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions that optimize the life cycle of their content across channels and services.

Lotier is currently looking for a Customer Success Manager based in Brazil (5 to 10 years’ experience – English, Portuguese & Spanish speaking) who is energized by building constructive relationships with our customers and align with internal project teams.
 
Your challenges:
§  Build and maintain strong customer relationships to ensure long-term engagement and satisfaction.
§  Analyze product usage and gather customer feedback to identify trends, needs, and areas for improvement.
§  Encourage product adoption by organizing demos, training sessions, and best practice sharing.
§  Act as the customer’s voice, ensuring their insights and experiences are reflected in product development.
§  Coordinate structured interactions with customers on SLAs, service management, and support topics.
§  Lead project execution, ensuring smooth implementation and a positive customer experience.
§  Oversee project risks, timelines, and budgets, keeping systems like Jira and SAPbD updated.
§  Align customer needs with internal teams, helping to shape priorities and strategic planning.

Your interests and skills:
§  Proven experience in customer relationship management, ideally within the media industry.
§  Familiarity with the software development lifecycle and agile methodologies, supporting effective project execution.
§  Strong ability to understand and address customer needs, ensuring a tailored approach to challenges.
§  Excellent communication and interpersonal skills, enabling effective collaboration with customers, team members, and stakeholders.
§  An analytical mindset, capable of interpreting data and customer feedback to drive informed decisions.
§  Project management expertise, with the ability to coordinate multiple tasks, timelines, and resources efficiently.
§  Willingness to travel (10-20%) for customer meetings, every 6 to 8 weeks, in person, and industry events.
§  Adaptability in a dynamic environment, with flexibility to adjust to evolving project requirements.
§  You are fluent in English and Spanish, and ideally you speak Portuguese.

Our offer:
§  Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:
o We offer a competitive compensation package; the contractual management will be done by a local partner.
o We are committed to treating all applicants fairly. Lotier is an equal opportunity employer that prohibits discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

§  Excited? So are we Take the next step by applying below and let us demonstrate the endless possibilities at Lotier.
We are a human-centred employer, we speak up, dare, share and keep promises made.
Come join the tribe