Customer Success Manager
3 semanas atrás
Join Cognyte as a Customer Success Manager. This is a high-profile, client-facing role where you will serve as a trusted advisor to our customer base and develop long-term relationships. You will collaborate with product, engineering, sales, support, and other functions throughout the post-sales journey to drive value and create onboarding, adoption, enablement, expansion, and AMC renewal experiences.
Responsibilities- Manage complex customer relationships throughout the post-sales cycle, including onboarding, adoption, and renewal phases.
- Collaborate cross-functionally with sales, support, and product teams to ensure alignment and address customers\' needs and priorities to deliver exceptional experiences throughout their journey.
- Monitor customers\' health metrics, identify potential risks or issues, and develop strategies to mitigate them.
- Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
- Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
- Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.
- 3+ years of proven experience working as a Customer Success Manager
- Demonstrated ability in leading onboarding and renewal processes for complex products and environments
- Technical background skills with the ability to understand and effectively communicate cybersecurity concepts
- Strong problem-solving skills
- Highly organized with the ability to multitask effectively
- Excellent English and Spanish proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
- Sales experience, preferably with renewals and upsells
- Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector
Not Applicable
Employment typeFull-time
Job functionOther
IndustriesSoftware Development
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