Customer Success Manager

Há 3 dias

Brasília, Distrito Federal, Brasil Cognyte Tempo inteiro
Overview

Join Cognyte as a Customer Success Manager. This is a high-profile, client-facing role where you will serve as a trusted advisor to our customer base and develop long-term relationships. You will collaborate with product, engineering, sales, support, and other functions throughout the post-sales journey to drive value and create onboarding, adoption, enablement, expansion, and AMC renewal experiences.

Responsibilities
  • Manage complex customer relationships throughout the post-sales cycle, including onboarding, adoption, and renewal phases.
  • Collaborate cross-functionally with sales, support, and product teams to ensure alignment and address customers\' needs and priorities to deliver exceptional experiences throughout their journey.
  • Monitor customers\' health metrics, identify potential risks or issues, and develop strategies to mitigate them.
  • Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
  • Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
  • Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.
Qualifications
  • 3+ years of proven experience working as a Customer Success Manager
  • Demonstrated ability in leading onboarding and renewal processes for complex products and environments
  • Technical background skills with the ability to understand and effectively communicate cybersecurity concepts
  • Strong problem-solving skills
  • Highly organized with the ability to multitask effectively
  • Excellent English and Spanish proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non-technical audiences.
  • Sales experience, preferably with renewals and upsells
  • Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector
Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Software Development

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