Senior ServiceNow Architect

3 semanas atrás


Brasília, Brasil Fast Dolphin Tempo inteiro

Fast Dolphin is an international staffing company with over two decades of experience specializing in recruiting bilingual and multilingual IT experts across the Americas and providing payroll and customized staffing solutions. Moreover, we take pride in boosting the careers and dreams of our professionals. Recruiting a Senior ServiceNow Architect for a project in a Technology Company. Resumes to ligia.padilla@fastdolphin.com
Job Description: Senior ServiceNow Architect
Location: Remote, Brazil
Languages: Portuguese and Conversational English required
Contract Type: Full-time engagement

Role Overview
We are seeking a highly experienced Senior ServiceNow Architect to lead governance, implementation architecture, and Customer Service Management (CSM) initiatives. This role requires proven architect-level expertise and senior technical consulting experience . Please note: Analysts and Admins will not be considered for this role.

The ideal candidate will have a strong track record designing enterprise-scale ServiceNow solutions, aligning platform strategies with business objectives, and establishing governance frameworks for compliance and sustainable growth. You will be responsible for driving CSM deployments, including case management, omni-channel integration, workflows, and customer data models. Experience in the Finance industry’s back-office processes is highly valued, with the ability to translate complex financial operations into scalable digital workflows.

Key Responsibilities
Design and implement enterprise-scale ServiceNow architectures with a focus on governance and sustainability.
Lead Customer Service Management (CSM) initiatives, including case management, omni-channel integrations, workflows, and data models.
Collaborate with stakeholders to align ServiceNow strategies with organizational goals.
Translate financial and back-office processes into efficient ServiceNow workflows.
Provide technical leadership, best practices, and governance frameworks for ServiceNow implementations.
Guide and mentor implementation teams while ensuring adoption of platform standards.

Required Skills & Qualifications
7+ years of configuration/development experience in complex technologies, including integrations and portals.
Proven architect experience with ServiceNow (must have).
Hands-on expertise in CSM deployments and enterprise-scale ServiceNow implementations.
Strong consulting ability: providing solution options with pros/cons/risks, and advising business stakeholders.
Experience in web technologies : XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.
SaaS technology expertise with ServiceNow ecosystem.
Knowledge of Manufacturing Best Practices : Order to Cash, issue management, orchestration, product quality.
Familiarity with leading CRM tools and integration with ServiceNow.
Strong interpersonal and communication skills with a customer-centric approach.
Ability to work effectively in a multicultural environment.

Why Join
This is a unique opportunity to play a strategic architect role in enterprise-scale ServiceNow projects, driving platform governance and innovation within a dynamic, global environment.
If you fulfill this requirement and are interested in this position, please send your resume along with your availability to start in this project, to the following e-mail address: ligia.padilla@fastdolphin.com

Ligia Padilla
Talent Acquisition Lead
Fast Dolphin, Inc.

12555 Orange Drive, Suite 4059
Ft. Lauderdale, FL 33330
Phone: +1-954-289-0139
Skype: ligiapav


  • Senior ServiceNow Architect

    3 semanas atrás


    Brasília, Brasil IT Cardinal Partners LLC Tempo inteiro

    Senior ServiceNow Architect REMOTE from Brazil Must speak Portuguese and English 6+ Months contract Fulltime hours ***Must have architect experience*** Senior ServiceNow Architect with deep expertise in ServiceNow governance, implementation architecture, and Customer Service Management (CSM) . Proven track record designing enterprise-scale...

  • Senior ServiceNow Developer

    2 semanas atrás


    Brasília, Brasil apricot jam Tempo inteiro

    Senior ServiceNow Developer (Remote - Brazil or LATAM) Company: Apricot Jam | Minneapolis-based | Global Delivery Type: Full-Time | Remote | Contractor or FTE Location: Brazil or broader LATAM (English-speaking) About Us We are Apricot Jam , a professional services company pioneering outsourcing, consulting, and tech, dedicated to putting...

  • Senior Servicenow Developer

    1 semana atrás


    Brasília, Brasil Apricot Jam Tempo inteiro

    Senior ServiceNow Developer (Remote - Brazil or LATAM) Company: Apricot Jam | Minneapolis-based | Global DeliveryType: Full-Time | Remote | Contractor or FTELocation: Brazil or broader LATAM (English-speaking)About UsWe are Apricot Jam , a professional services company pioneering outsourcing, consulting, and tech, dedicated to putting people at the forefront...


  • Brasília, Brasil apricot jam Tempo inteiro

    Senior ServiceNow Developer(Remote - Brazil or LATAM) Company:Apricot Jam | Minneapolis-based | Global Delivery Type:Full-Time | Remote | Contractor or FTE Location:Brazil or broader LATAM (English-speaking)About Us We areApricot Jam, a professional services company pioneering outsourcing, consulting, and tech, dedicated to putting people at the forefront of...


  • Brasília, Brasil apricot jam Tempo inteiro

    Senior ServiceNow Developer(Remote - Brazil or LATAM) Company:Apricot Jam | Minneapolis-based | Global Delivery Type:Full-Time | Remote | Contractor or FTE Location:Brazil or broader LATAM (English-speaking)About Us We areApricot Jam, a professional services company pioneering outsourcing, consulting, and tech, dedicated to putting people at the forefront of...

  • Arquiteto Servicenow

    2 semanas atrás


    Brasília, Brasil Chaintech® Tempo inteiro

    A Chaintech. é uma empresa líder no mercado de soluções de Técnologia em rápido crescimento que fornece suporte e serviços de software unificados como RedHat e ServiceNow e outros softwares corporativos hospedados localmente e em nuvem, promovendo inovação, gerando valor e assim criar vantagem competitiva e impulsionar o crescimento...


  • Brasília, Brasil Insight Global Tempo inteiro

    We are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration with various teams...

  • Senior ServiceNow Developer

    2 semanas atrás


    Brasília, Brasil Insight Global Tempo inteiro

    Role Overview: We are seeking a highly skilled Senior ServiceNow Developer with extensive ITOM experience to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in CMDB, Discovery, Integrations, and related ITOM modules. Must be able to work in fast-paced environment, often requiring collaboration...

  • Engagement Mgr

    Há 2 dias


    Brasília, Distrito Federal, Brasil ServiceNow Tempo inteiro R$90.000 - R$120.000 por ano

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Engagement Mgr

    Há 2 dias


    Brasília, Brasil Servicenow Tempo inteiro

    Company DescriptionIt all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...