Customer Success Manager
Há 2 dias
Position: Client Success ManagerHours: Full-Time (40 hours/week)Time Zone: ESTOverview:Our client is looking for a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You’ll be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.What You’ll Do:Daily Client Communication:Be the main point of contact for each clinic client.Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.Provide clear updates on campaign performance, next steps, and upcoming improvements.Build trust through responsiveness, proactivity, and transparency.Client Onboarding:Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.Set expectations around timelines, deliverables, and what strong performance looks like.Ensure a smooth and confident start to each new client relationship.Monitor & Troubleshoot Campaigns:Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes.Suggest actionable fixes: whether it’s a follow-up tweak, schedule adjustment, or new messaging.Coordinate with Delivery Teams:Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.).Ensure changes are executed effectively and followed through.Bridge the gap between performance data and hands-on execution.What You’ll Own:Client performance metrics (leads, bookings, show %, close %).Client satisfaction, retention, and renewal rates.Proactive, fast communication and problem-solving.Strategic understanding of marketing and sales processes, connecting data insights to business outcomes.What We’re Looking For:Previous experience in sales or lead generation.Strong communication and organizational skills.Ability to interpret data and turn insights into clear actions.A proactive, solution-oriented mindset.Comfort working with multiple clients and priorities in a fast-paced environment.A team player who collaborates well across departments.
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Graduate Customer Success Manager
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Salvador, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success...
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Head of Customer Success Engineering
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Salvador, Brasil beBeeCustomerSuccessManager Tempo inteiroCustomer Success Engineering Manager Our organization is seeking a seasoned professional to lead our Customer Success Engineering team. Drive the team's in-depth knowledge of indicators of success using data and analytical skills. Present implementation plans to technical teams, ensuring seamless project execution. Manage a distributed team of...
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Head Of Customer Success Engineering
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Salvador, Brasil Bebeecustomersuccessmanager Tempo inteiroCustomer Success Engineering ManagerOur organization is seeking a seasoned professional to lead our Customer Success Engineering team.Drive the team's in-depth knowledge of indicators of success using data and analytical skills.Present implementation plans to technical teams, ensuring seamless project execution.Manage a distributed team of high-performance...
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Analista de Customer Success
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Salvador, Brasil BuscarVagas Tempo inteiro**Atribuições**: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls 2500,00 Requisitos / Diferenciais: Experiência com Customer Success /...
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Rio de Janeiro; São Paulo; Salvador; Manaus; Fortaleza; Recife, Brazil Flamingo Tempo inteiro R$40.000 - R$60.000 por anoFlamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: Flamingo's platform has 2 parts:2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly...
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Salvador, Brasil BuscarVagas - Empregos e Consultoria Brasil Tempo inteiroAtribuições: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls **Requisitos** Requisitos / Diferenciais: Experiência com Customer Success...
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Customer Success Analyst
1 semana atrás
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Analista de Customer Success
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Salvador, Brasil Posta Vagas Tempo inteiro**Atribuições**: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário com o cliente por WhatsApp, telefone ou callls **Requisitos**: **Requisitos / Diferenciais**: Experiência com Customer...
