Technical support specialist

Há 4 dias


Indaiatuba, São Paulo, Brasil Netvagas Tempo inteiro

MAGNA EXECUTIVE SEARCH, in partnership with a multinational company located in Indaiatuba, is recruiting for:

TECHNICAL SUPPORT SPECIALIST

Main responsibilities:

         Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.        Make industry specific product recommendations.         Remotely troubleshoot and fix any issues in installations or applications.        Technical evaluations of conveying systems.        Analyze conveyor design and make recommendations.        Run engineering analysis using proprietary software.        Provide technical training.        Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.        Build and expand customer relationships and help ensure replacement and increased business.

Requirements:

         Bachelors degree in Mechanical or Industrial Engineering.        Experience in industrial sales/support or in industrial equipment specification.        Availability to travel for training purposes, mostly predictable and scheduled.        Proficient in MS Office (Excel & PowerPoint) and CAD (2D and 3D).        Advanced Spanish and intermediate to advanced English.
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