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Customer success specialist
2 meses atrás
Requisitos e Qualificações:
- Conhecimento profundo dos produtos/serviços dda Docket.
- Habilidades de comunicação oral e escrita.
- Familiaridade com ferramentas de gestão de relacionamento com o cliente (CRM).
- Habilidades de análise de dados e interpretação de métricas.
- Proficiência em apresentações e demonstrações de produtos.
- Familiaridade com gerenciamento de carteira de clientes no nível High/Enterprise
Missão:
Assegurar a satisfação e sucesso dos clientes, garantindo a adoção da ferramenta, identificando oportunidades de melhoria e crescimento da conta e conduzindo estratégias de retenção e fidelização.
Responsabilidades e atribuições:
- Analisar métricas de desempenho e identificar oportunidades de melhoria.
- Colaborar com os clientes para entender suas necessidades e objetivos.
- Coletar feedback dos clientes e colaborar com equipes internas para melhorias.
- Criar estratégias de upsell e cross-sell para impulsionar o crescimento dos negócios.
- Fornecer treinamento personalizado aos clientes sobre as soluções oferecidas.
- Implementar e monitorar processos para garantir a adoção eficaz dos serviços.
- Manter relacionamentos de confiança com os clientes e atuar como ponto de contato principal.
- Participar na definição das estratégias de Customer Success.
- Realizar análises de churn e desenvolver planos de retenção.
- Resolver problemas e responder a consultas dos clientes de maneira proativa.
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