Technical Account Manager

1 semana atrás

Fortaleza, Brasil Lightmeter Tempo inteiro

About you

  • You're excited to be an early employee of a daring Y-Combinator sales tech startup.
  • You like working with sharp and creative people.
  • You're interested in working at an early-stage, fast-paced, remote-first startup.


About Lightmeter

  • Our mission is to bring the world’s top startup innovations to market via the global reach of email. We connect startups to customers who need them, helping scale their revenue. Our customers love us for the results we help them achieve and the excitement that generates.
  • We are geeks turned founders who have distinctive backgrounds, top-notch education, and entrepreneurial spirit. We ran other early stages and scale-up startups, including 1 open-source email software (alternative to Mailchimp) and 2 ride-hailing software apps (alternative to Uber) with hundreds of thousands of customers and installations.
  • Lightmeter is the all-in-one B2B Delivery Network for sales emails, integrated with CRMs and prospecting apps like Apollo and Instantly.
  • We’re backed by Y-Combinator and venture capital investors.


About this position

  • We're a technical company with a technical product. Two-thirds of Lightmeter have technical engineering backgrounds.
  • The Account Manager will be the main point of contact for our key clients, responsible for managing customer relationships, ensuring customer satisfaction, and maintaining clear communication on progress, challenges, and opportunities throughout their Sales Outreach journey, leveraging our proprietary Email infrastructure and your top-notch Email Outbound expertise.


Must-haves

  • Fluent, near-native English proficiency (written and verbal) - we work in English and serve tech-savvy C-level customers
  • 3+ years of relevant experience as a Technical Account Manager with proven track record of managing large accounts and driving customer success.
  • 3+ years of relevant experience with B2B SAAS Sales, with a strong focus on email outbound strategies.
  • Expertise in Sales Outreach software or Email Marketing Automation tools (Apollo, Instantly, Smartlead, Outreach.io, Reply.io, etc.)
  • Proficiency in Software in general, Spreadsheets, Data analytics, CRMs, etc
  • Demonstrated ability to handle multiple tasks simultaneously without compromising on quality and attention to detail
  • Ability to thrive in a fast-paced and dynamic environment
  • Ability to work independently in a remote working space
  • Sense of humor


Nice to haves

  • Experience in an early-stage or high-growth startup
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus
  • Programming/scripting skills (e.g., Postgres, Python, Bash) are advantageous


What you'll do


Account Management:

  • Build and maintain strong relationships with customers, acting as their primary point of contact.
  • Proactively communicate with clients regarding project timelines, deliverables, and performance metrics.
  • Manage client expectations by understanding their needs, providing regular updates, and addressing concerns promptly.
  • Prepare and deliver detailed reports on project progress, performance results, and key metrics.
  • Help to identify and resolve operational issues for our customers promptly to increase the customer experience
  • Identify opportunities to upsell or cross-sell additional services to clients based on their evolving needs.
  • Collaborate with operations, product, sales, and engineering to build necessary supporting systems

Sales Outbound:

  • Analyze customer performance metrics in their Sales Outbound efforts ****and recommend solutions to meet SLAs and KPIs
  • Identify and resolve customer E-mail deliverability requests in collaboration with our internal teams
  • Gather continuous expertise on the latest advancements and optimal use cases of leading Sales Outreach software solutions
  • Stay on the cutting edge of best practices and technical intricacies of Email Deliverability


Desired personal skills

  • Clear communication of complex concepts
  • Creative solution-finder
  • Rapid design and testing of new technical concepts
  • Brainstorming solutions as a team
  • Critical thinking under pressure
  • Sense of humor


Our current working stack

  • E-mail, Chat
  • Notion, Asana, Pipedrive
  • Google Sheets, Docs, Drive
  • Freshdesk and Slack
  • Apollo, Instantly, etc


About the interview

The process is divided into an asynchronous exercise and three core conversations (with two additional meetings if needed), typically spread over one to two weeks.

  1. Async Screening: You'll complete a form to help us learn more about your background and expertise related to the role.
  2. Async Exercise: The next step involves a challenge where you'll demonstrate how close you can get to solving a relevant problem.
  3. Meeting 1: A call to discuss your professional experience, interpersonal skills, and, if needed, your completed exercise.
  4. Meeting 2 (if needed): A deeper dive into specific topics from the previous discussion.
  5. Meeting 3: A conversation with the CEO.
  6. Meeting 4 (if needed): A final Q&A covering any unresolved points and an introduction to projects for your first 3 months. This includes a "reality check" presentation to align expectations for day-to-day work at Lightmeter.
  7. Meeting 5: A discussion about the offer details and a request for references. At this stage, all other matters are typically finalized

  • Openshift Technical Account Manager

    4 meses atrás

    Fortaleza, Brasil Red Hat Software Tempo inteiro

    About the job: The Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager in Fortaleza, Brazil. In this role, you will provide architectural guidance and implementation consulting to customers for the Red Hat OpenShift and Infrastructure solutions portfolio. Technical...

  • Senior Sales Account Manager

    1 semana atrás

    Fortaleza, Ceará, Brasil Red Hat, Inc. Tempo inteiro

    About the Role:We are seeking a highly skilled Senior Sales Account Manager to join our team at Red Hat, Inc. in Brazil. As a Senior Sales Account Manager, you will be responsible for developing and maintaining relationships with our strategic enterprise accounts in Brazil.Key Responsibilities:Work closely with account solutions architects and sales...

  • Sales Account Manager

    2 semanas atrás

    Fortaleza, Brasil Rakuten Travel Xchange Tempo inteiro

    Sales Account Manager (Brazil - South America)(Business Development Manager)Responsibilities:As a Sales Account Manager, you will be responsible for managing and growing the relationship with existing partners as well as identifying and pursuing new business opportunities to distribute our accommodation inventory in South America. This role requires a...

  • Sales Account Manager

    1 semana atrás

    Fortaleza, Brasil Rakuten Travel Xchange Tempo inteiro

    Sales Account Manager (Brazil - South America)(Business Development Manager)Responsibilities:As a Sales Account Manager, you will be responsible for managing and growing the relationship with existing partners as well as identifying and pursuing new business opportunities to distribute our accommodation inventory in South America. This role requires a...

  • Technical Solutions Manager

    3 meses atrás

    Fortaleza, Brasil Goldwind Tempo inteiro

    The Goldwind Brasil team has immediate vacancy for Technical Solutions Manager. This is an exciting opportunity to support business growth at Goldwind. We are looking for a professional who manages, aligns, researchs and proposes processes and services of technical solutions to serve internal and external customers of the company. **Responsabilidades e...

  • Technical Innovation Manager

    2 semanas atrás

    Região Geográfica Intermediária de Fortaleza, Ceará, Brazil ZOBELE Holding Tempo inteiro

    About Zobele HoldingZobele Holding is a leading company in the development and manufacturing of innovative products for the consumer goods industry.Job SummaryWe are seeking a highly skilled Technical Innovation Manager to join our team in Somerville, New Jersey. As a key member of our Innovation Department, you will be responsible for the project management...

  • Key Account Manager

    4 semanas atrás

    Fortaleza, Brasil SGF Global Tempo inteiro

    Key Account Manager (KAM) – 1 posição para Business Responsabilidades: Criar cotações, propostas e negociar pedidos, atuando como o principal ponto de contato; Vender proativamente soluções para nossos principais clientes; Prospecção proativa de novos clientes; Relacionamento com clientes ; Suportar o cliente no pré-venda e pós-venda e...

  • Strategic Account Manager

    4 meses atrás

    Fortaleza, Brasil Gilead Sciences Tempo inteiro

    Job Description Purpose of the Position: Strong comprehension of Gilead’s oncology value proposition (including diseases, respective unmet needs, products indications, competitive scenarios, clinical and economical values) to generate solutions which expand treatment access for patients within strategic accounts from private sector, working...

  • Technical Lead

    3 meses atrás

    Fortaleza, Brasil Turno Tempo inteiro

    Job DescriptionAbout TurnoTurno, formerly known as TurnoverBnB, is a leading platform dedicated to simplifying and automating the management of vacation rental turnovers. Our robust platform and mobile apps for hosts and cleaners work in sync to streamline scheduling, payments, and communication, ensuring hassle-free turnovers. As an official Airbnb software...

  • Regional Sales Manager

    2 semanas atrás

    Fortaleza, Ceará, Brasil Fortinet Tempo inteiro

    Job SummaryWe are seeking a highly skilled Regional Sales Manager to join our team at Fortinet. As a Regional Sales Manager, you will be responsible for generating business opportunities and managing the sales process through to closure of the sale. You will achieve agreed quarterly sales goals, generate a sales pipeline, qualify opportunities, and...

  • Senior International Digital Account Manager

    2 meses atrás

    Fortaleza, Brasil Smart Age Solutions Tempo inteiro

    *Please make sure to submit your resume in English, it will not be accepted otherwise. The interview process will also be conducted in English. Smart Age Solutions is a Digital Marketing agency located in New York with a branch in Rio de Janeiro. We are looking for new talents in Rio de Janeiro who would like to build a career at an American Company!Here at...

  • Innovation Technical Lead

    Há 3 dias

    Região Geográfica Intermediária de Fortaleza, Ceará, Brazil ZOBELE Holding Tempo inteiro

    Technical Manager – InnovationWe are seeking a highly skilled Technical Manager – Innovation to join our dynamic Innovation global Centre in Somerville, New Jersey. As a key member of the Innovation Department, this role will be responsible for the project management and coordination of the technical part of the product innovation process.This position...

  • Talented Sales Regional Manager

    2 meses atrás

    Fortaleza, Brasil Richard Lombart Consulting Tempo inteiro

    Exciting Career Opportunity: Sales Engineers Wanted for Global Expansion - Join a Leading Multinational Chemical Company ! our client's Company Overview: With a storied history of success, our globally recognized private Chinese chemical company , manufacturing chemical auxiliaries, additives, and specialty products plus professional services ,is already...

  • Senior Account Manager

    Há 1 mês

    Fortaleza, Brasil Birlasoft Tempo inteiro

    Account Manager Rio de Janeiro / Belo Horizonte e Regiões [Perfil Hunter]Principais Responsabilidades:Identificar e prospectar novas oportunidades de negócios em serviços de TI, com foco em ERP (SAP, Oracle) e Soluções Digitais (AI, GenAI)Desenvolver e manter um pipeline qualificado de potenciais leads.Realizar apresentações de vendas e...

  • Regional Sales Manager

    3 meses atrás

    Fortaleza, Brasil Solaredge Tempo inteiro

    **Power the Future with us!** SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete...

  • Senior Construction Manager

    2 semanas atrás

    Fortaleza, Ceará, Brasil Utopia Living Tempo inteiro

    Job DescriptionUtopia Living is seeking a highly skilled and experienced Senior Construction Manager to lead our luxury villa construction project in Brazil. As a key member of our team, you will be responsible for overseeing all on-site activities, ensuring strict adherence to local building codes, safety regulations, and environmental standards.Key...

  • Inbound Sales Account Executive

    Há 1 mês

    Fortaleza, Brasil Stealth Manager - White Label Agency Tempo inteiro

    Como Account Executive, você será o primeiro ponto de contato para potenciais clientes, desempenhando um papel crucial na conversão de consultas inbound em parcerias de longo prazo. Suas responsabilidades diárias incluirão:Gestão de Vendas Inbound: Responder às consultas de vendas inbound com o objetivo de converter leads em clientes ativos.Demo...

  • Lead Construction Manager for Luxury Villa Projects

    2 semanas atrás

    Fortaleza, Ceará, Brasil Utopia Living Tempo inteiro

    Job Description**Job Title:** Lead Construction Manager for Luxury Villa Projects**Company:** Utopia Living**Location:** Remote (Brazil North Coast)We are seeking a highly experienced and skilled Lead Construction Manager to oversee the construction of luxury villas in Brazil. As a key member of our team, you will be responsible for ensuring the successful...

  • Senior Construction Manager

    2 semanas atrás

    Fortaleza, Ceará, Brasil Utopia Tempo inteiro

    About the RoleUtopia is seeking a highly skilled and experienced Senior Site Engineer to lead our luxury villa construction project in Brazil. As a key member of our team, you will be responsible for overseeing all on-site activities, ensuring strict adherence to local building codes, safety regulations, and environmental standards.Key ResponsibilitiesSite...

  • Account Manager

    2 meses atrás

    Fortaleza, Brasil Dexian Brasil Tempo inteiro

    Buscamos identificar potenciais com perfil arrojado e capaz de identificar as necessidades dos nossos clientes, a fim de ajudá-los a ter sucesso com nossos serviços. Que esteja alinhado aos nossos valores e propósito e traga novas oportunidades para os clientes, empresa e profissionais alinhados às expectativas e estratégias do...