Junior Operations Specialist in Customer Support

3 semanas atrás

São Paulo, São Paulo, Brasil AirHelp Tempo inteiro
Junior Operations Specialist in Customer Support - Remote from Brazil

Join to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelp

Junior Operations Specialist in Customer Support - Remote from Brazil

2 weeks ago Be among the first 25 applicants

Join to apply for the Junior Operations Specialist in Customer Support - Remote from Brazil role at AirHelp

Department: Customer Operations

Location: São Paulo

Compensation: 2000 - 2735,20 R$ gross plus monthly performance bonus

Description

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.

What you'll do:
  • Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
  • Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.

Are you curious about firsthand experiences? Dive into our bonus material showcasing employees' stories in customer operations.

Ideally, you'll bring with you:
  • Fluent communication in Portuguese and English (both spoken and written, minimum C1 level).
  • Experience working with targets (nice to have)
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Enjoyment in following procedures with attention to detail.
  • Ability to work: Monday - Friday, 2 pm to 8 pm, and Saturday 12 pm to 6 pm.
We offer a compensation agreement that allows agents to work additional hours during the week and have weekends off. However, compensation must be completed within the same month.

Please submit your CV in English.

Perks and benefits:
  • Group life insurance.
  • Food allowance.
  • Transportation subsidy (in case you go to the office).
  • Team Days.
  • Mindfulness platform (Mindgram).
  • Language classes.
  • Unlimited, free use of AirHelp Plus.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesIT Services and IT Consulting

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