Sr. Program Manager

4 semanas atrás

Guarulhos, São Paulo, Brasil Amazon Tempo inteiro

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon's Brazil team

We are seeking a talented Program Manager to support the growth of Fulfillment by Amazon (FBA). Sellers are a critical part of Amazon's ecosystem, helping us deliver on our vision of offering the Earth's largest selection and lowest prices.

This role focuses on enhancing seller experiences and optimizing internal processes. The ideal candidate will be skilled at multitasking, identifying and resolving seller challenges through various channels. Responsibilities include analyzing the seller onboarding flow, distinguishing between isolated and recurrent issues, and developing innovative solutions.

The position requires excellent communication skills to coordinate projects, conduct weekly status meetings with multiple stakeholders, and manage critical documentation. The Program Manager will oversee account creation, handle escalations, and drive lead generation through partnerships. Managing complex branch processes to ensure compliance and quality service delivery is also essential.

Analytical skills are vital, as the role involves tracking key metrics such as branch opening timelines and performance indicators. The candidate will maintain reporting tools and provide insights that inform strategic decisions and continuous improvement of the fulfillment program.

Key responsibilities include:
  1. Identifying gaps and pain points in existing processes and driving improvements with local and global teams.
  2. Analyzing and isolating issues, testing solutions, and prioritizing program opportunities.
  3. Resolving chronic seller issues.
  4. Implementing change management strategies to improve procedures.
  5. Developing and automating processes to increase efficiency.
  6. Setting performance metrics, tracking progress, and managing obstacles.
  7. Driving program changes and working with product teams for long-term solutions.
  8. Addressing barriers through problem solving and stakeholder coordination.
  9. Gaining support for strategies and roadmaps from stakeholders through effective communication and influence.
  10. Creating goals, tracking metrics, and managing progress.
  11. Communicating performance and conducting root-cause analyses.
  12. Incorporating benchmarking and best practices from other regions to enhance customer experience.
  13. Anticipating bottlenecks, managing escalations, and balancing business needs with technical constraints.
Basic qualifications:
  • Experience in team management.
Preferred qualifications:
  • Experience implementing repeatable processes, automation, or standardization.

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.

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