Crm And Loyalty Senior Manager

Responsibilities

• Operational Execution & Compliance: Process Management/redesign; independently handle end-to-end mobility lifecycle processes. Develop "as-is" → "to-be" process maps under guidance to gain efficiency. Governance Integration: implement risk-based governance triggers into daily workflows (e.g., automated expiry alerts). Compliance Monitoring: track regulatory changes and implement risk-mitigation protocols for home and host country visa immigration, tax, social security, compensation benefits compliance. Reporting: prepare monthly compliance dashboards for leadership review.
• Change Management Support: Stakeholder Coordination with HRBPs, Tax, legal and Payroll teams to operationalize mobility policy updates. Adoption Execution: roll out communication plans (FAQs, training) for process changes and address employee resistance. Feedback Implementation: gather assignee input to refine support resources (onboarding kits, digital guides). Tool Utilization: leverage mobility platform to automate process, assignee interfaces, expense tracking, and document collection. Process Analytics: monitor assignment costs/compliance metrics to identify execution bottlenecks. Dashboard Maintenance: update real-time reports on case statuses and SLA adherence.
• Employee Experience & Support: Primary contact to resolve complex mobility inquiries for assignees and business travellers. Vendor Coordination: manage immigration lawyers/relocation services in priority regions (China, Brazil, Middle East).

Requirements

• Bachelor's degree in HR, Business, or related field.
• 5+ years in global mobility operations with hands-on lifecycle process execution.
• Fluent in English; Mandarin preferred.
• GMS (Global Mobility Specialist) or process automation credentials preferred.
• Proven ability to manage operational workflows with minimal supervision, support policy rollouts, address team resistance, and execute communication plans.

The Senior Manager/Director of Corporate Communications for Brazil at Keeta (international division of Meituan) will integrate the Communications Team of Keeta and work with Keeta's leadership in Brazil to develop and execute the full Corporate Communications strategy during market entry, focusing on expansion and positive impact in the food delivery industry by bringing new technology and expertise.

Requirements

• Fluent Portuguese and English.
• Extensive external Communications experience in innovative and fast-paced companies, preferably in technology.
• Knowledge/experience in food, beverage, or food delivery segments is a plus.
• Responsibilities include planning and executing communications strategies and campaigns in Brazil, interacting with media, journalists and KOLs, and managing an external PR agency to: increase brand awareness, improve brand favorability, maintain tone of earned media, and oversee integrated brand campaigns with cross-functional teams.

About Meituan and Keeta

About Meituan: Retail + Technology strategy; revenue and market details provided in original posting.

About Keeta: Meituan's international brand offering in Hong Kong and Saudi Arabia.

Highlights

• Type of contract: Permanent contract, Full time
• Work Modality: On Site

Job Purpose

The role defines and deploys Samsung's Logistics Strategy for Latin America (Brazil, Mexico, Chile, Colombia, Peru, Panama, Miami) for Finished Goods and Spare Parts operations. Key programs include:

• Long-Term Capacity Planning: process implementation and improvement including logistics network design, warehouse infrastructure (automation projects), transportation modes.
• Cost Efficiency Program: manage the project pipeline (PMO) and lead analyses to identify opportunities for operational efficiency improvements and cost savings.
• Process Innovation: apply problem-solving to create, redesign, and implement processes and tools to optimize logistics operations and governance in Latin America.

Key Job Responsibilities

• Collaborate on the definition and deployment of Samsung's logistics strategy for LATAM across specified markets.
• Implement and improve Long Term Capacity Planning; manage network design, warehouse infrastructure, and transportation modes.
• Manage PMO for Cost Efficiency Program and lead analyses for improvements and savings (warehouse handling, transportation, storage, lead times).
• Collaborate with Procurement and other stakeholders; track KPIs; prepare reports for senior management; stay updated on industry trends.
• Lead cross-functional initiatives to drive efficiency and innovation in logistics governance.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Proven experience in logistics/supply chain roles; experience across Latin America preferred.
• Experience in network design, capacity planning, WMS/TMS/ERP, and automation technologies.
• Demonstrated ability to manage cost-efficiency programs and PMO; strong analytical and leadership skills.
• Advanced Excel; Power BI a plus.

Why Samsung Electronics

Join a Global Team and Shape the Future with a focus on technology leadership, innovation, and impact. Benefits include comprehensive health programs, career advancement, and global networking opportunities.