Sap Product Support

Há 2 dias

Espumoso, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro
Overview

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors. We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry. ScanAvenger has been growing at an astonishing rate of 100% YOY. We're looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours: PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Helpdesk Responsibilities (Primary)
  • Provide timely and professional customer support via email, chat, and phone. You'll need to learn the product in and out.
  • Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
  • Escalate complex cases when needed while ensuring follow-up and resolution.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.
Operational Support (Secondary)
  • Track global shipments and ensure timely delivery.
  • Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
  • Help manage worldwide stock levels and coordinate with warehouses.
  • Assist with new order placements and help prevent stockouts.
  • Support product launch campaigns and ensure marketplace listings are accurate.
  • Communicate with global suppliers and partners.
  • Help with internal process documentation and task tracking.
Qualifications
  • English skills at a professional level (C1+) – both written and verbal.
  • 3+ years of experience in a similar customer-facing or support role.
  • Professional email communication.
  • Strong organizational and multitasking abilities.
  • Proven track record of ownership and task follow-through.
  • Resourcefulness and problem-solving mindset.
  • Intermediate Microsoft Office skills (especially Excel and Outlook).
  • Bonus: Experience with Amazon Seller Central.
  • Bonus: Technical background or comfort with tech troubleshooting.
  • Ability to switch between customer support and internal ops tasks as needed.
  • Comfortable working independently and taking ownership of outcomes.

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