Talent Success Lead

Based in Palo Alto, California, Turing is one of the world's fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems. Turing helps customers in two ways: working with the world's leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilingualism, STEM and frontier knowledge; and leveraging that expertise to build real-world AI systems that solve mission-critical priorities for Fortune 500 companies and government institutions. Turing has received numerous awards, including Forbes's "One of America's Best Startup Employers," #1 on The Information's annual list of "Most Promising B2B Companies," and Fast Company's annual list of the "World's Most Innovative Companies." Turing's leadership team includes AI technologists from industry giants Meta, Google, Microsoft, Apple, Amazon, Twitter, McKinsey, Bain, Stanford, Caltech, and MIT. For more information on Turing, visitwww.turing.com . For information on upcoming Turing AGI Icons events, visitgo.turing.com/agi-icons .

We are seeking an experienced HR Help Desk | Talent Success Lead to oversee and optimize our talent support processes, ensuring excellence in service delivery and operational efficiency. This role requires a strategic mindset, hands-on leadership skills, and a strong ability to manage cross-functional initiatives in a dynamic and multicultural environment.

• Team Leadership: Lead and mentor a multicultural team of 4 members, fostering a collaborative culture and driving high performance to deliver exceptional support for talents globally.
• Project and Process Management: Manage and continuously improve HR processes and projects to ensure alignment with business needs, driving operational efficiency and service excellence.
• Core Processes Oversight:
• Oversee talent transitions between different clients, ensuring a seamless and compliant process.
• Manage the offboarding process and related requests, maintaining a positive talent experience and ensuring proper documentation.
• Conduct payroll audits and simulation checks, ensuring accuracy and compliance in payroll processing.
• Technology and Innovation: Drive improvements in the current support processes by implementing automations and technology solutions to increase agility and enhance day-to-day operations.
• Operational Excellence: Oversee the standardization of support procedures, ensuring consistency, efficiency, and quality across all HR support activities.
• Payroll Accuracy: Perform regular audits to verify time tracking and payroll data, ensuring accuracy and compliance for all team members.
• Cross-functional Collaboration: Partner with various departments to maintain the integrity and accuracy of talent data across all HR systems and platforms.

• Proven experience in leading HR operations teams and projects.
• Strong expertise in process optimization and standardization.
• Experience with HR systems and platforms, including AI-based solutions.
• Excellent organizational and analytical skills.
• Ability to work effectively in a multicultural and cross-functional environment.
• Attention to detail, especially in data accuracy and compliance.
• Experience in remote and fast-paced environments.
• Adaptability to an environment that changes frequently based on business needs.

• Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
• Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
• Competitive compensation
• Full-time remote opportunity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.At Turing we are dedicated to building a diverse, inclusive and authentic workplaceand celebrate authenticity, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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