Strategic Customer Success Lead

Há 5 dias

São Paulo, São Paulo, Brasil beBeeSuccess Tempo inteiro R$1.000.000 - R$1.500.000

About the Opportunity:

We are seeking a Strategic Customer Success Lead to oversee Mid-Market and Enterprise accounts, ensuring exceptional experiences for our clients.

Key Responsibilities:
  • Onboarding and Training: Develop efficient onboarding processes, providing comprehensive training to client teams to ensure successful adoption of our solutions.
  • Client Objectives Mapping: Collaborate with clients to understand their business goals, aligning expectations with tailored solutions to drive success.
  • Relationship Building: Foster strong relationships with clients, promoting engagement and satisfaction through proactive communication and issue resolution.
  • Success Planning: Develop personalized success plans with clear goals and performance indicators to measure progress and drive results.
  • KPI Monitoring: Track and analyze key metrics to generate insights and recommendations that drive business growth and improvement.
  • Quarterly Business Reviews: Prepare and present reviews highlighting achievements and opportunities for growth and development.
  • Success Stories: Create and share success cases and best practices to showcase client successes and drive business expansion.
  • Stakeholder Management: Collaborate with internal teams to resolve client requests and ensure timely issue resolution.
  • Portfolio Prioritization: Manage client portfolios, prioritizing actions based on potential, risk, and expansion opportunities to maximize business value.
  • Data Analysis: Utilize data visualization tools to extract, analyze, and present insights that inform business decisions and drive growth.
  • CRM Management: Record, track, and consult activities, interactions, and opportunities in Salesforce to ensure accurate data and informed decision-making.
Requirements:
  • Previous experience in Customer Success, Account Management, or related areas.
  • Mid-Market and/or Enterprise client experience.
  • Proven project management, organization, and prioritization skills.
  • Experience conducting Quarterly Business Reviews and executive presentations.
  • Strong analytical skills and proficiency in data visualization tools.
  • Familiarity with CRMs, especially Salesforce.
  • Excellent verbal and written communication skills.
  • Collaborative, proactive, resilient, and results-oriented profile.

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