Site Support Specialist

About the Company

Founded in 2006, Zonberation Group is a leading global employment outsourcing partner specializing in talent acquisition, operational efficiency, and compliance solutions. We empower businesses to scale seamlessly by providing high-quality staffing, cost optimization, and streamlined hiring processes worldwide.

With operations across APAC, EMEA, Latin America, and North America, we have supported over 30 Fortune 500 companies and leading enterprises in industries such as technology, e-commerce, automotive, consumer goods, gaming, real estate, and finance.

About the Engagement

We are assembling a dedicated team of IT professionals to enhance the client's technical infrastructure, ensuring seamless system performance, troubleshooting, and end-user support. This engagement extends the capabilities of client's internal IT department, enabling them to maintain high operational efficiency while scaling their technology initiatives.

We only accept resumes in English, as our HR team does not speak Portuguese.

Position Responsibilities and Duties

Main duties, time in the role, type of segment, among others:

• Level 1 support to users
• Organize and audit IT inventory
• Configure and set up Windows and Mac computers and Apple corporate mobile phones
• Support for audiovisual resources in meeting rooms and events
• Interpret and execute technical procedures in English

Professional Experience, Technical Skills, and Required Qualifications

Technical information about the position:

• Support and assistance to end users and VIPs
• Support for Windows and Mac computers
• Intermediate English – speaking and writing

Educational Requirements and Languages

Currently pursuing a degree in: Systems Analysis and Development, Information Systems, or related IT fields.

Preferred Qualifications

• Programming logic

Notes

Essential requirements

• 5+ years of experience in Customer Support/Technical Support roles
• Bachelor's degree in Computer Science, Information Technology, or equivalent
• Fluent in English (spoken and written)
• Strong problem-solving skills with deep investigative and analytical abilities
• Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
• Ability to work independently and think outside the box to solve technical challenges
• Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
• Experience in customer-facing roles with demonstrated communication excellence

Bonus Skills

• Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
• Experience with SAML-based SSO and identity management solutions
• Customer Success experience

What Sets You Apart

• You're a fast thinker who thrives in dynamic environments
• You have a knack for thinking outside the box
• You're naturally curious and enjoy deep investigation
• You can work independently while maintaining strong team collaboration

Why Join Us

• Join a growing, innovative company
• Develop your skills with a supportive team
• Career advancement opportunities and professional growth paths
• Make a real impact on customer success
• Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix