Senior Administrator

3 semanas atrás

São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro

A fantastic opportunityfor an Interface Coordinator to join our Interface Team at WTW, one of the leading Third-Party Pension Administrators. This is a hybrid role based in our Redhill office 2-3 days a week.

This team are responsible for the processing of client contribution interfaces which contain member & pension contributions data, dealing with any issues with the file data, ensuring the processing is completed within our standards. The contributions are then sent to invest within agreed service levels.

The ideal candidate for this role will be process driven with great attention to detail, who enjoys working with processes, plus reviewing & checking. You will also play an active role in mentoring and checking the work of the Administrators on the team. The Interface Team are dynamic and engaging working within a collaborative environment. The role offers full training including new starter induction and further training thereafter.

For the successful candidate we will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits packageincluding company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options.

The Role

  • Completing the processing of contribution and data files.
  • Train, support, and mentor junior associates.
  • Monitor data file processing to ensure agreed targets and deadlines are met.
  • Be a senior point of reference on technical issues and non-standard processing.
  • Build and maintain technical, procedures and client knowledge through experience.
  • Continuously seek to identify areas where the service to clients could be improved and communicate findings to your Team Leader.
  • Review and check work completed by others.
  • Work collaboratively with colleagues to ensure high levels of service are achieved.
  • Encourage teamwork by sharing knowledge, ideas, and solutions.
  • Provide an efficient, professional service to meet all client needs and to promote the WTW brand.
  • Act as a contact point for clients and teams.
Qualifications

The Requirements

  • Good IT skills and knowledge of Microsoft packages
  • Excellent verbal and written communication skills
  • Numerical and accurate
  • Display good time management skills and demonstrate ability to organise and prioritise own workload and of others
  • Enthusiastic approach to getting things done
  • Able to apply problem solving and analytical skills
  • Previous experience of mentoring and coaching individuals
  • Some previous supervisory experience would be an advantage

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity


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