Technical Support Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro
Overview

Are you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing team

About Magentrix: What we're all about: Collaboration. We aim to improve collaboration. In today's world, the need for collaboration has become ever more important and the need for tools to help make it easier only continues to grow.

Position Overview: We're looking for an exceptional Technical Support Specialist who can think outside the box and deliver outstanding customer support. This role combines solution engineering expertise with creative problem-solving to ensure our customers get the most out of their Magentrix experience.

What You\'ll Do:
  • Provide expert-level technical support for Magentrix software, troubleshooting issues and isolating root causes
  • Think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently
  • Guide customers in navigating the platform and its various modules to ensure optimal use and efficiency
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs
  • Go above and beyond to deliver the 'Magentrix Magic Experience' by providing outstanding customer service at every interaction
  • Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes
  • Maintain and update Knowledge Base articles to improve self-service resources for clients
  • Provide regular status updates to management, clients, and all relevant stakeholders
  • Analyze customer needs and platform usage to provide strategic recommendations for improved performance, functionality, and efficiency
Required Qualifications
  • 5+ years of experience in Customer Support/Technical Support roles
  • Bachelor\'s degree in Computer Science, Information Technology, or equivalent
  • Fluent in English (spoken and written)
  • Strong problem-solving skills with deep investigative and analytical abilities
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles
  • Ability to work independently and think outside the box to solve technical challenges
  • Ability to work Eastern Time Zone hours (8 AM to 8 PM ET)
  • Experience in customer-facing roles with demonstrated communication excellence
Bonus Skills
  • Previous experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)
  • Experience with SAML-based SSO and identity management solutions
  • Customer Success experience
What Sets You Apart
  • You\'re a fast thinker who thrives in dynamic environments
  • You have a knack for thinking outside the box
  • You\'re naturally curious and enjoy deep investigation
  • You can work independently while maintaining strong team collaboration
Why Join Us
  • Join a growing, innovative company
  • Develop your skills with a supportive team
  • Career advancement opportunities and professional growth paths
  • Make a real impact on customer success
  • Remote work flexibility

Ready to take your career to the next level? Apply now and join our dynamic team at Magentrix


#J-18808-Ljbffr

  • IT Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$83.188 - R$118.125

    Job Title: IT Technical Support SpecialistThis is an exciting opportunity to join our team as a highly skilled and experienced IT Technical Support Specialist. As a key member of the IT department, you will be responsible for providing top-notch technical support to employees globally.Responsibilities:

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$97.000

    Remote Technical Support SpecialistWe are seeking a highly skilled Remote Technical Support Specialist to join our team. In this role, you will be responsible for providing timely and effective technical support to overseas users.You will identify and resolve online issues, collaborate with local operations and customer service teams, and establish an...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro

    Job Title: Technical Support Specialist Job Description: The Technical Support Specialist will be responsible for handling customer complaints and providing technical assistance to distributors and end-users. Key Responsibilities: Resolve customer issues related to product malfunctions, installation, and maintenance. Provide timely and effective technical...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$54.000 - R$72.000

    Job OverviewThe role of Technical Support Specialist is pivotal in ensuring seamless service delivery. This position involves providing expert technical assistance to both internal and external stakeholders, thereby guaranteeing the highest level of customer satisfaction.Resolve complex technical issues related to service functionality.Collaborate with...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$76.150 - R$97.100

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and the ability to work effectively with customers to resolve technical issues.\ResponsibilitiesProvide top-notch technical support to customers via phone, email, and chat platforms, identifying and resolving...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechops Tempo inteiro R$60.000 - R$72.000

    Job OverviewAs a TechOps Specialist, you'll be responsible for ensuring the smooth operation of our IT systems. This involves investigating and resolving technical issues, monitoring live production environments, and working collaboratively with development teams to resolve problems quickly.You will provide first-level technical support to respond to and...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo parcial US$40.000 - US$60.000

    We're looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide exceptional technical support via calls and emailsAssume ownership of technical issuesResolve support inquiries of various...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$63.500 - R$90.140

    At Datadog, we are looking for a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical support and guidance on using our platform.Your key responsibilities will include:Providing expert technical support via multiple channels, including ticketing systems,...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$1.100.000 - R$1.300.000

    Job TitleA Technical Support Specialist is needed to ensure teams have the optimal tools and support to collaborate effectively using Atlassian products.">ResponsibilitiesProvide technical assistance for Atlassian products, including Jira, Confluence, and Bitbucket.Assist in troubleshooting issues, administering configurations, and optimizing...

  • Technical Support Automation Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil TRACTIAN ?? Tempo inteiro

    OverviewJoin to apply for the Technical Support Automation Specialist role at TRACTIAN.The Customer team drives lifetime value, retention and expansion by expanding inside existing customers, cross-selling to different products, and building strong relationships with current accounts. Enterprise customers include leading companies; every team member directly...