Service Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil Lenovo Tempo inteiro

Join to apply for the Service Analyst role at Lenovo.

The SMO (Services Management Office) Service Analyst will support the Service Delivery Manager in delivering efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates with experience in the following disciplines:

Order Management
  • Processing orders for new devices and re-deploying existing devices
  • Supporting the device forecasting process
  • Managing the Order to Install process
  • Overseeing configuration of Desktop, Laptop, and Tablet devices
  • Monitoring and managing inventory levels
  • Utilizing Order Management tools
Account Management
  • Managing the service lifecycle of deployed devices
  • Creating customer invoices
  • Administering Purchase Orders
Service Management & Productivity Improvement
  • Experience in an Account Operations environment
  • Managing incidents and requests from clients
  • Facilitating resolutions to technical escalations
  • Preparing documentation to track and report SLA performance
  • Supporting initiatives to improve client service delivery
  • Building strong relationships with partners & suppliers
Client Experience
  • Interacting with clients
  • Responding to queries related to their contracts
  • Monitoring issues within their environment
  • Maximizing client satisfaction
Position Requirements
  • 1-2 years of project coordination experience, preferably in a services environment
  • Fluent in English
  • Experience with ticketing tools (preferably ServiceNow)
  • Skilled in Excel and reporting
  • Persistent, detail-oriented, capable of multitasking
  • Open to learning and implementing change

This role is open for offices in São Paulo and Monterrey, Mexico.

Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Administrative and Project Management
Industries
  • IT Services and IT Consulting

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