IT Operations

3 semanas atrás

Buenos Aires Espírito Santo Brazil Sur LATAM Tempo inteiro

2 days ago Be among the first 25 applicants

Our client is a US based company in the security space looking to hire for their IT Operations role.

Your Role and Impact

  • Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements
  • Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines
  • Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics
  • Assist Product and Sales when needed
  • Design, conduct, and document UAT and end-to-end solution quality tests.

Responsibilities
  • Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
  • Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
  • Navigate technical documentation to follow appropriate troubleshooting steps for reported issues
  • Monitor ticket queues to ensure SLA compliance and escalate when necessary
  • Maintain clear and consistent documentation of incidents and resolution notes using Zendesk
  • Deliver remote desktop support to both client and internal users
  • Proactively identify emerging issues and act quickly to mitigate impact
  • Notify management of trending technical problems and contribute ideas for process improvements.
  • Build effective cross-functional relationships to support escalation paths and end-user success
  • Uphold a positive, professional atmosphere with both customers and colleagues

Requirements
  • C1 level English or equivalent proficiency
  • Experience in software deployment and installation
  • Expertise in version control systems (e.g., Git, SVN)
  • Experience with cloud platforms (e.g., AWS, Azure, GCP)
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work well under pressure and meet deadlines in a fast-paced start-up environment
  • Experience in SaaS and start-up environments is strongly preferred
  • Attention to detail and organizational skills
  • Preferred experience in scripting languages such as Bash, Python or PowerShell

Benefits
  • Salary Range: $4000-$6000 USD/month
  • 1 day in office in Palermo, Buenos Aires
  • Unlimited PTO + holidays
  • $1500 USD Tech budget
  • Only CV's submitted in English will be accepted
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesIT Services and IT Consulting

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